Customer Support (6 days,Work from Office,No… at Green Sm · Gurugram

Job description

- 6 days work from Office

- Rotational Shift

- No Transport facility

Key Responsibilities:
• Handle inbound/outbound customer calls and resolve queries.
• Respond to customer emails and chat requests professionally and promptly.
• Provide accurate information about products/services.
• Troubleshoot issues and escalate complex cases when required.
• Maintain records of customer interactions in the system.
• Meet service quality and response time targets.

Requirements:
• 1 to 5 years of experience in customer support / call center / helpdesk.
• Excellent verbal and written communication skills.
• Experience in voice, email, and chat support preferred.
• Basic knowledge of CRM/helpdesk tools and MS Office.
• Ability to multitask and work in a fast-paced environment.