Service Manager at Grass America Inc. in Jacksonville, FL

All About You

The AMER region Service Manager is responsible for ensuring the safety, reliability, and long‑term satisfaction of customers through the continuous monitoring and operational oversight of Saft equipment installed at customer sites. This role ensures excellence in post‑installation support across the full asset lifecycle. Key responsibilities include managing warranties, performance guarantees, and maintenance agreements, while ensuring contractual service commitments are met or exceeded. The Service Manager works closely with Customer and Marketing teams to identify growth opportunities in aftermarket services, including recurring service contracts and spot service offerings. In parallel, the role collaborates internally to strengthen service delivery capabilities—such as spare parts management, inventory optimization, service processes, and third‑party field service partnerships—to support both operational excellence and financial performance throughout the life of service contracts. The ESS Service Manager has full ownership of all Battery Energy Storage System (BESS) assets under service contract and is accountable for their performance, availability, and compliance with contractual and technical requirements.

Requirements

• Bachelor's Degree in Engineering Discipline, MBA is a plus
• Experience: Minimum of 5 years of engineering experience or equivalent experience in service operations, project execution, or asset lifecycle management within an industrial or energy environment. Proven experience managing complex, customer‑facing projects across installation, commissioning, and operational phases
• Technical & Professional Expertise: Strong track record in technical project execution within contractual and performance‑driven environments. Solid experience in contract management, including service agreements, warranties, and performance guarantees. Demonstrated capability in commercial proposal development, including scope definition, costing, and risk assessment. Experience with financial analysis, budgeting, and project cost control to ensure service profitability. Proficiency in project management methodologies applied to service delivery and asset operations.
• Market & Technical Knowledge: Good understanding of the market for mechanical, thermal, and electrical industrial equipment, including control systems. Solid knowledge of electric power systems and grids, covering both utility‑scale and microgrid applications. Familiarity with field service models, spare parts management, and third‑party service partnerships is a plus.
• Business & Industry Understanding: Strong understanding of the battery and energy storage market, including BESS applications, lifecycle economics, and service‑based business models. Awareness of industrial and energy market dynamics impacting service, availability, and long‑term asset performance.

Responsibilities

• Based on Customer and LTSA contracts into force, coordinate the activities with Contract manager, Field Services Engineering and/or FS contractors to provide support, preventative maintenance, troubleshooting, repair and other service to previously delivered battery systems.
• Develop, record and track KPI to support continuous improvement of battery systems based on return on experience. Strategize the actions in the intsalled base based on data analytics
• Work with customers, engineering and production to assure continued operation of installed base. Build strategy to plan O&M and corresponding system availability.
• Provide feedback from field experience to quality and battery engineering so trends can be determined and product improvements can be implemented.
• Plan resources, knowledge management, trainings and workload plan
• Support proposal efforts by defining tasks and estimating costs and duration for Field Service activities. Drive new services CO's
• Prepare estimates and submit quotes to customers who request after sales service for deployed systems which are out of warranty.
• Customer satisfaction
• Prepare in coordination with the region leadership the corresponding Long Term plans, Yearly budget , Workload and Hiring plans and the corresponding tracking and forecasting (Monthly, Quarterly, Yearly)

What We Offer

Whether you are just getting started or are an experienced professional, we offer a robust total rewards package to include generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development and recognition programs. Some of our superior benefits include parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award.

We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer-centric solutions while increasing sales, we would love to hear from you.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at reasonableaccommodation@saft.com and let us know the nature of your request and your contact information.

About Us

Saft is a global battery company like no other. Thanks to our historical expertise, combined with our unique industrial approach, we have a leading position in meeting the demands of our customers. Our batteries and battery systems make a difference for all the market sectors they serve.

Established in 19 countries and supported by our 17 production sites, Saft has more than 4,300 employees across the planet and have been manufacturing batteries for more than 100 years. Since 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables, and electricity.

Their 100,000 employees are committed to provide as many people as possible with energy that is more reliable, more affordable, and more sustainable. Active in about 120 countries, TotalEnergies places sustainability at the heart of its strategy, its projects and its operation. We are a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity.

Salary Range

USD $0.00 - USD $0.00 /Yr.