Residence Life Manager at Grand Canyon University in Phoenix, AZ

Primary Responsibilities /Accountabilities/ Essential Functions:

• Oversee the daily operations of co-curricular campus residence halls and/or apartment communities.
• Supervise Resident Directors, Assistant Resident Directors and Resident Assistants including training, performance management, employment/scholarship decisions.
• Provide guidance and support to Resident Directors and Assistant Resident Directors in escalated situations.
• Meet regularly with Resident Directors and staff to ensure open communication regarding policies, processes, programs, staff development and living area concerns.
• Provide weekly on call incident support in collaboration with other Residence Life Managers.
• Provide information to the Behavioral Intervention Team Case Manager regarding student mental health and behavioral concerns.
• Complete administrative functions for assigned living areas including maintaining financial resources, student leader scholarship management, employee timecard monitoring, and other needs as required.
• Monitor and ensure compliance with university policies, Residence Life policies and any government regulations.
• Attend meetings, trainings and development sessions and serve as a liaison between university departments and organizations.
• Participate in department committees, providing coaching and general oversight of planning.
• Respond and provide support in disciplinary and emergency situations as necessary.
• Support residential learning through the Community Learning Plan and efforts associated with academic support, spiritual formation, and cultural diversity.
• Other duties as assigned.

Equipment Used and Responsibility

• Excellent written and in-person communications skills.
• A thorough understanding of university regulations in order to articulate to students and discuss rationale.
• Self-directed with the ability to work independently, meet expectations and deadlines.
• Strong customer orientation and interpersonal skills.
• Excellent organizational and problem resolution skills.
• High attention to detail with the ability to manage multiple tasks and meet deadlines.
• Ability to prioritize work, cope with changing priorities, and perform well under pressure.
• MS Office Suite proficiency.

Supervisory Responsibilities

Supervise Resident Directors and Resident Assistants.

Experience/ Education

• Bachelor’s degree in a related field from a regionally accredited institution required; a master’s degree preferred.
• A minimum of 3 years’ related experience preferably in-Residence Life in higher education. Similar and relevant experience will be considered.
• Prefer prior experience mentoring students, student development, or other people management experience.
• An equivalent combination of education and relevant work experience may be substituted upon supervisor’s approval.
• Must be willing to work on-call schedules, weekends, holidays as needed.
• Must successfully pass a background check.

Physical Requirements:

• Sitting:      6-7 hours a day
• Standing:  1-2 hours a day
• Walking:   1-2 hours a day
• Lifting:      Occasionally
• Carrying:   Rarely
• Pushing:    Rarely
• Bending:   Occasionally
• Squatting: Rarely
• Kneeling:     Rarely
• Climbing:    Rarely
• Reaching:    Occasionally
• Grasping:     Frequently
• Fine Eye to Hand Coordination:  Continuously
• Driving:       Rarely
• Work Environment:  Office building on site.  Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.