Copy & Mail Center Specialist at Grand Canyon… · Phoenix

Grand Canyon University!  One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is an institutionally accredited, private, nondenominational Christian University. 

What you will do:

• Operate high-volume digital printing and copying equipment, including black & white and color devices.
• Process printing requests, ensuring accuracy, proper formatting, and timely completion.
• Perform finishing tasks such as binding, laminating, folding, and cutting.
• Monitor paper and toner inventory; restock supplies and request replenishment as needed.
• Provide customer service support by assisting with walk-in print jobs and inquiries.
• Maintain and troubleshoot copy/print equipment and escalate service needs as appropriate.
• Assist in tracking job costs and logging usage data for billing/reports.
• Receive, sort, and distribute incoming U.S. Mail, interoffice mail, and packages from carriers (USPS, FedEx, UPS, Amazon, etc.).
• Prepare/meter outgoing mail and packages using postage systems and shipping platforms.
• Maintain accurate logs and delivery records; ensure packages are tracked and signed for.
• Assist with bulk mailings, mail merges, and labeling projects for campus departments.
• Support staffing needs across both mail and copy operations during peak and slow periods.
• Other duties as assigned.

Equipment Used and Responsibility

• Mail Tracking Software
• Microsoft Office, Excel, Word, Teams, SharePoint and Outlook.

Supervisory Responsibilities

No

What you need:

• Minimum 1 year experience in a mailroom, print shop, or customer service environment.
• Working knowledge of print/copy equipment and postal/shipping systems preferred.
• Proficient with Microsoft Office; experience with print job ticketing systems a plus.
• Strong organizational and communication skills.
• Demonstrated reliability, attention to detail, and customer service orientation.
• Must pass pre-employment background investigation.

Physical Requirements:

• Sitting:      1-2 hours a day
• Standing:  6-7 hours a day
• Walking:   6-7 hours a day
• Lifting:    Occasionally 50 lbs.
• Carrying:    Occasionally
• Pushing:     Occasionally
• Squatting:   Occasionally
• Bending:     Occasionally

• Kneeling:    Rarely
• Climbing:    Rarely
• Reaching:    Occasionally
• Grasping:     Occasionally
• Fine Eye to Hand Coordination:  Continuously
• Driving: Occasionally
• Work Environment:  Fast-paced setting requiring multitasking and adaptability. Periodic extended hours during peak mailing seasons (e.g., start of semesters, holidays, graduation periods).

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