Billing & Collections Specialist at Grand Canyon… · Phoenix

Apply Job Type Full-time Description Billing at our firm is not a background function — it’s a mission-critical role that keeps our criminal defense teams focused on defending clients, not chasing payments. As our Billing & Collections Specialist, you will own the Firm’s billing and accounts receivable processes from end to end. Your primary goal is clear: ensure consistent cash flow, clean financial data, and that our attorneys work only on paying, financially compliant cases. You will serve as the primary liaison between clients, the finance team, and internal legal teams for all billing-related matters. This includes managing payment plans, resolving declined payments, processing refunds, and communicating clearly and professionally with clients during what is often one of the most stressful periods of their lives. This role requires exceptional attention to detail, strong communication skills, emotional intelligence, and confidence. You must be comfortable having firm but compassionate conversations, maintaining boundaries, and protecting the financial integrity of a large, criminal defense–only law firm. You’ll work closely with our Financial Controller and play an important role in maintaining accurate records, improving billing workflows, and helping build and refine SOPs that support firm growth. This role is ideal for someone who enjoys client interaction, values structure, takes pride in clean systems, and can confidently balance compassion with accountability. Benefits Included: 100% Employer-Paid Medical Insurance 100% Employer-Paid Dental Insurance 100% Employer-Paid Vision Insurance 100% Employer-Paid Life Insurance 401(k) with Employer Match Firm-Provided Gym Membership Employee Assistance Program (EAP): Confidential counseling and wellness support for you and your family Requirements 3+ years of experience in billing, collections, or accounts receivable Proven experience in a client-facing billing or payment plan role Strong confidence conducting firm but respectful financial conversations Ability to balance compassion, honesty, and results in client interactions Exceptional attention to detail — data accuracy is non-negotiable Strong written and verbal communication skills Ability to remain calm, professional, and solutions-focused in high-stress situations High level of integrity, discretion, and accountability Comfort enforcing contracted payment plans and firm policies Experience working with legal billing software; experience with Clio Manage and Clio Payments is a strong plus Comfort working across multiple systems while maintaining clean, accurate data Interest in process improvement and helping build or refine SOPs Important Notes: This is a client-facing role This is not a sales position This is not a legal role This is not entry-level Prior experience in a criminal defense firm or professional services environment is a plus, but not required Salary Description $25-28 Per Hour / $52,000 - $59,000 Annually