Senior AV Service Technician at Gramophone in Timonium, MD

Company Description

Gramophone specializes in custom home entertainment technology that will simply make the way you live “better than you ever imagined possible." Gramophone offers a variety of tech products and gadgets: from digital media systems (like iPod music systems to media servers) and the best HDTVs, speakers, and home automation systems to home theaters and media rooms. See our website (www.gramophone.com) for a more in-depth look at what we do.

Job Description

Gramophone is currently hiring for a Senior AV Service Technician. Responsibilities for this position include interfacing daily with Gramophone’s client base, providing top-notch customer service, performing on-site troubleshooting and preventive maintenance of complex audiovisual systems, providing system upgrade recommendations to our sales staff, and performing general installation support for audiovisual projects.

Duties:

• Review project design, check staged equipment, load truck
• Inspect jobsite, complete job as per work order & system design
• Installation of home theater and surround sound equipment, in addition to other consumer home technology such as networking
• Specific on-site tasks may include running wire behind walls and in ceilings to create a clean & finished look for the client
• Train customer in use of system in a patient, polite and professional manner
• Complete end of day paperwork and time sheets
• Maintain vehicle and its inventory

Required Skills:

• 5+ years experience audiovisual installation
• Excellent customer service skills
• Ability to troubleshoot complex audiovisual systems
• Superior problem-solving and diagnostic skills
• Strong computer skills
• Ability to work independently
• General mechanical aptitude and a working knowledge of hand and power tools preferred
• Construction experience preferred

Qualifications

The preferred candidate will possess at least 5 years of audiovisual installation experience and will have excellent customer service skills. Experience with audiovisual system setup and troubleshooting is required. The preferred candidate will be familiar with Crestron control systems, Savant, and URC remotes. as well as general networking capabilities.

Additional Information

All your information will be kept confidential according to EEO guidelines.

If you meet the criteria outlined above and you would like to explore the possibility of joining the Gramophone team, please respond by submitting your resume and a cover letter describing your relevant skills and experience.