Senior Client Services Manager, Partnerships & Business Development

Location: Santa Monica, CA

This is a hybrid position that requires residing in the Los Angeles area to meet with clients in-person as needed but otherwise can allow for working remotely from home and/or in our Santa Monica office if desired.

WHO WE'RE LOOKING FOR

Reporting to the Senior Client Services Director, Partnerships & Business Development, the Senior Client Services Manager leads Official Grammy Awards partners and year-round sponsors of the Recording Academy through the execution of all contractually obligated deliverables while upholding the integrity, values, and reputation of the Recording Academy. Deliverables range from hospitality programs, IRL experiential opportunities at Academy events, social media activations, marketing campaigns, content development and publishing, IP usage, and much more. Playing a supporting role in the business development process, you will also identify opportunities to expand on existing partner commitments.

WHAT YOU'LL DO

• Serve as the day-to-day Client Services lead for 5+ Grammy Awards and Recording Academy partners to execute client programs, activations and deliverables.
• Work with Grammy U team to lead client services of all partners affiliated with the program and its tentpole events
• Lead planning meetings with partners throughout Grammy Season and for off-season programs, creating agendas, meeting recaps and all necessary documentation associated with project management.
• Develop, oversee and execute project plans and workback schedules to meet key deadlines.
• Collaborate with internal departments (Digital Media, Event Production, Media Productions, Communications, Marketing, Creative Services, etc.) to execute client programs and deliverables.
• Work with partners and their agencies to ideate and advance experiential activations, media campaigns, IP usage, and more
• Oversee budget tracking for partner programs and activations to ensure they stay within budget, reducing costs where possible.
• Manage the allocation and distribution of in-kind product donations in collaboration with Event Leads.
• Review term sheets and contracts to ensure that all deliverables are being tracked within the parameters of the partnership.
• Identify and manage external vendor relationships.
• Supervise temporary seasonal staff as needed
• Conduct site visits and lead production tours with 30+ attendees made up of partners, guests, agency teams, and vendors from all levels of organizations.
• Lead the creation and completion of partner recap PPT decks in collaboration with the Sales, Marketing, and Business Intelligence teams.
• Arrange and lead post-mortem discussions to report on partnership successes and areas of improvement.
• Create partner resource documents and guides to keep them informed throughout Grammy Season.
• Work with the Sales team to identify opportunities to expand the commitment levels of current partners.
• Stay updated with current trends in brand partnerships, sponsorship activations, and client service best practices.
• Special projects as assigned.

SKILLS & EXPERIENCE

• Bachelor degree in Business Administration, Marketing, or relevant field.
• 8+ years in a client-facing role managing complex 7-figure partnerships across events and digital channels with a focus on music, sports and/or entertainment properties. Experience working for a top-tier agency highly preferred.
• 6+ years of experience with brand marketing, event production, and experiential activations.
• 4+ years of recent experience with earned/paid marketing and social media, including working with influencers and content creators.
• Exceptional project management skills with a proven track record of managing complex projects and meeting strict deadlines.
• Significant experience in reviewing and adhering to deliverables and parameters outlined in contracts.
• High attention to detail with the capability to multi-task and manage multiple sponsorship activities at once.
• Strong computer skills including Microsoft Office with advance level experience with PowerPoint and Excel. Experience using AI (e.g. MS Copilot, Claude Cowork) a plus.
• Professional written and verbal communication skills with poise and presence.
• Ability to stay positive and confident in a fast-paced environment while solving problems in real time.
• Ability to work with minimal supervision and safeguard confidential information.

PHYSICAL DEMANDS FOR CERTAIN ROLES

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.

The employee will be required to lift and/or move up to 60 pounds.

SALARY AND BENEFITS

The starting salary for this position is $95,600 to $106,500 per year, benchmarked against industry standards. Salaries for positions required to be in specific geographic locations reflect the corresponding labor market.

The actual offer extended will depend on the candidate's experience, qualifications, and the role's requirements. Positions working 20+ hours per week also receive our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more). Click here for an overview of our company benefits.

Explore our career opportunities to join a team that values creativity, innovation, and diversity.

ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES

RECORDING ACADEMY

The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals. Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music's history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music's only peer-recognized accolade and highest achievement. As the world's leading society of music professionals, we work year-round to foster a more inspiring world for creators.

LATIN RECORDING ACADEMY

The Latin Recording Academy is an international, membership-based organization comprised of Spanish- and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals. The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers. In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation.

LATIN GRAMMY CULTURAL FOUNDATION

The Latin GRAMMY Cultural Foundation is a charitable organization established by the Latin Recording Academy in 2014. The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.

MUSICARES

A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people. A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues. Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.

GRAMMY MUSEUM

The GRAMMY Museum is a nonprofit organization dedicated to celebrating and exploring music from yesterday and today to inspire the music of tomorrow through music preservation, education, exhibitions, and public programming and aims to create a world in which shared love of music sparks curiosity, creativity, and community. Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States.

EQUAL OPPORTUNITY

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone. The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment. It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees. The Recording Academy does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law. The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.