IT/Helpdesk Internship at Graham Manufacturing in Batavia,NY

Summary: Graham Manufacturing is seeking an IT/Helpdesk Intern to support their IT department in Batavia, NY. The intern will be responsible for configuring and maintaining computer systems, providing technical support to end-users, and assisting with various IT projects, including cybersecurity initiatives. Responsibilities: - Manage the configuration and operation of client-based computer operating systems - Install system images and verify that security software is installed and configured - Install and configure computer, printers, and other peripherals - Install and test computer related equipment - Create, change & delete user accounts per request - Provide helpdesk support by troubleshooting and resolving helpdesk tickets or escalating to IT Management as appropriate - Diagnose and resolve end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet, and local-area network access problems - Get involved in special projects: Contribute to unique initiatives and gain additional experience - Desire to learn and grow in a manufacturing industry - Support table top exercises - Monitor cyber security programs - Perform other duties as assigned by the IT Manager, or his/her designate in area of study Required Qualifications: - High School Diploma and/or GED - Some college - 0-2 years of desktop support or related experience - Must be willing to work overtime as required - Must have proficiency in MS office applications including spreadsheet, enterprise resource planning, database, and specialized application software (as relevant to the role, e.g., helpdesk ticketing systems) - Ability and willingness to abide by set policies and/or safety programs established by the company - Strong written and verbal communication skills required - Strong organization and time management skills - High attention to detail - Ability to successfully plan and implement objectives within established timelines and work schedules (for assigned tasks) - Ability to analyze problems and develop effective solutions at a functional level - Demonstrate behavior consistent with company values - Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture - Exhibits polite and professional communication via phone, e-mail, and mail - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan - Ability to operate cross-functionally within the organization (for issue resolution) - Ability to read technical documentation related to hardware and software - Ability to define problems, collect data, establish facts, and draw valid conclusions - Demonstrates pride in workmanship and commitment to continual quality improvement; maintains a clean, organized work area - Adheres to safety and regulatory program requirements, policies, and procedures; promptly reports safety/health concerns; utilizes personal protective equipment as required - Must be able to work in the U.S without sponsorship Preferred Qualifications: - Preferred Technical Trades School in Computer Science Required Skills: MS Office, Enterprise resource planning, Database software, Helpdesk ticketing systems, User account management, Hardware installation, Software installation, Cyber security, Technical documentation reading