Sales Development Representative | PST |… at Grafana Labs · Remote

Summary: Grafana Labs is a remote-first, open-source powerhouse with over 20 million users globally. They are seeking a Sales Development Representative (SDR) to engage with users and prospects, identify new business opportunities, and contribute to the company's revenue goals while developing valuable skills for career growth. Responsibilities: - Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends - Follow up on inbound leads effectively and efficiently - Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone - Use Salesforce and Grafana dashboards for lead and account management and research - Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn - Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them - Consistently meet new business opportunity and pipeline targets - Collaborate with cross-functional teams such as marketing and sales to win as a team Required Qualifications: - Located in NORAM - Open to feedback and coaching, always looking for ways to improve - Clear and concise written and verbal communication style - Excellent organizational skills and the ability to prioritize many tasks and demands - Willingness and ability to take on any task - no matter how small or big - with a focus on quality - Resourceful and proactive in an environment that is constantly evolving - Driven by purpose and by winning with a team-first attitude Required Skills: Salesforce, Multi-channel outreach, account management, Research, data analysis, Discovery conversations, Use of AI tools for productivity, Clear, coaching, concise communication, Team-first attitude, Openness to feedback Benefits: Equity, Bonus (if applicable), 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., Transparent Communication – Expect open decision-making and regular company-wide updates., Innovation-Driven – Autonomy and support to ship great work and try new things., Open Source Roots – Built on community-driven values that shape how we work., Empowered Teams – High trust, low ego culture that values outcomes over optics., Career Growth Pathways – Defined opportunities to grow and develop your career., Approachable Leadership – Transparent execs who are involved, visible, and human., Passionate People – Join a team of smart, supportive folks who care deeply about what they do., In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.