Sales Development Representative | PST |… at Grafana Labs · Remote

Summary: Grafana Labs is a remote-first, open-source powerhouse with over 20M users of its visualization tool. As a Sales Development Representative, you will engage with users and prospects, assist them in their Grafana journey, and identify new business opportunities to support the company’s revenue goals. Responsibilities: - Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends - Follow up on inbound leads effectively and efficiently - Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone - Use Salesforce and Grafana dashboards for lead and account management and research - Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn - Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them - Consistently meet new business opportunity and pipeline targets - Collaborate with cross-functional teams such as marketing and sales to win as a team Required Qualifications: - Located in NORAM - Open to feedback and coaching, always looking for ways to improve - Clear and concise written and verbal communication style - Excellent organizational skills and the ability to prioritize many tasks and demands - Willingness and ability to take on any task - no matter how small or big - with a focus on quality - Resourceful and proactive in an environment that is constantly evolving - Driven by purpose and by winning with a team-first attitude Required Skills: Salesforce, Multi-channel outreach, account management, Research, data analysis, Discovery conversations, Use of AI tools for productivity, Clear, coaching, Resourcefulness, Drive, purpose, concise communication, Team-first attitude, Openness to feedback Benefits: Equity, Bonus (if applicable), 30 days per annum, 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days