Product Management Operations Intern at Grace Hill in Remote

Summary: Grace Hill is a leading SaaS provider specializing in performance-based solutions for the real estate industry. As a Product Management Operations Intern, you will build the infrastructure for Product Managers to make data-driven decisions and ensure operational excellence across various teams. Responsibilities: - Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey - Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team - Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates - Audit and refine our internal documentation in Notion/Confluence to ensure a 'single source of truth' for product specs and roadmaps - Support the 'Go-to-Market' (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials - Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs - Coordinate with the Customer Success team to build a database of 'Beta' users for new feature testing - Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team Required Qualifications: - Currently pursuing an MBA or an Undergraduate degree in Business, Computer Science, Data Science, or a related field - You love spreadsheets and can turn raw data into a narrative. Proficiency in Excel/SQL is a significant plus - You enjoy finding ways to make complex processes simpler and more efficient - Exceptional written and verbal communication skills; you can explain a technical bottleneck to a non-technical stakeholder - A deep interest in the 'business of software'—how it's built, sold, and scaled Required Skills: Excel, SQL, Data Analysis, Usage Analytics, KPI Reporting, Survey Administration, SaaS Knowledge, Product Management Tools - Jira, Product Management Tools - Productboard, Product Management Tools - Figma, Documentation Tools - Notion, Documentation Tools - Confluence