Landscape Account Manager at GRÄS Lawn in Fort Washington, PA

Seeking a motivated go-getter to manage our Philadelphia client accounts. You’d be the primary contact for our clients, building long-term relationships that foster satisfaction, retention, and sales.

Core Competencies

• Strong communication and relationship-building skills
• Professional and confident presence
• Sales-oriented mindset with a focus on growth
• Detail-oriented and proactive
• Financial awareness and margin discipline
• Strong organization and time management skills

Performance Metrics

• Customer retention rate (Target: ≥ 90%)
• Maintenance renewal rate
• Enhancement sales revenue (Target: ≥ budget)
• Enhancement gross margin performance
• Landscape quality site assessment scores
• Response time to customer issues
• Support of safety compliance

Core Responsibilities

Customer Relationship Leadership

• Maintain proactive, professional communication with customers
• Build long-term, trusted relationships
• Respond to client needs in a timely and effective manner

Landscape Quality & Site Assessments

• Conduct formal landscape quality site assessments on assigned properties
• Identify quality deficiencies and ensure corrective actions are completed
• Collaborate with the Operations Manager to maintain service standards

Maintenance Renewal Leadership

• Lead maintenance renewal processes for assigned accounts
• Secure contract renewals to achieve retention targets
• Protect pricing integrity and gross margin during the renewal process

Enhancement Sales Leadership

• Identify enhancement opportunities through property inspections and client conversations
• Estimate and propose enhancement projects
• Achieve assigned enhancement sales and gross margin targets
• Coordinate with Operations and Branch leadership to ensure effective execution of sold work

Branch Support & Strategic Alignment

• Participate in branch planning and strategy discussions
• Collaborate with Operations Managers and Crew Leaders to ensure service expectations are clearly communicated and executed