Customer Service Representative -… at GPM… · US-VA-Fre…

Summary: GPM Investments, LLC is seeking a detail-oriented and customer-focused Customer Service Representative to join their team. This role involves delivering exceptional customer experiences by problem-solving, communicating clearly, and providing accurate support to customers. Responsibilities: - Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels - High level of attention to detail needed - Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business - Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution - Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer - Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines - Obtain and process customer payments as needed - Performs additional duties as needed Required Qualifications: - High school diploma or equivalent - Minimum 1-2 years Customer Service Experience, taking inbound calls - Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge - Basic Office Equipment and Microsoft Office Product Knowledge - High level of attention to detail needed Preferred Qualifications: - Bi-lingual (Spanish) is a plus Required Skills: Product Knowledge, Market Knowledge, Systems Knowledge, Basic Office Equipment, Microsoft Office, Customer Service, Spanish