Front Desk Agent (Bilingual Chinese… at GPI Investment · Houston

Job description: 中国城酒店式公寓前台客服 -中英文流利，沟通能力强，责任心强 -能够使用 Microsoft Word， Excel创建和编辑 -能供根据工作需求学习并使用其他办公软件 -能够清晰有效地进行英文的口头和书面沟通 -专业的面对面，电话以及邮件沟通的能力和礼仪 -良好的沟通能力，表达能力，理解能力和学习能力 Key Responsibilities: • Greet and welcome guests warmly and professionally • Manage guest check-ins and check-outs, ensuring accurate information • Answer phone calls and address guest inquiries efficiently • Provide guests with information about hotel facilities, services, and local attractions • Handle guest complaints and resolve issues promptly • Process payments and maintain accurate financial records • Assist with night audit duties when necessary • Keep the front desk area clean and organized Qualifications: • (English/Chinese) skills preferred, but not required • Strong guest relations skills with a focus on hospitality • Proficiency in operating phone systems and managing multiple calls simultaneously • Knowledge of front desk operations and customer service best practices • Strong organizational and time management skills • Ability to handle challenging situations with patience and professionalism • Familiarity with hospitality management software is a plus • Multilingual abilities are an asset Benefits: • 401k • Dental insurance • Employee discounts • Flexible schedule • Health insurance • Paid time off • Vision insurance • Holiday Pay