Process Consultant

General Purpose Consulting is looking for a Process Consultant to help organizations identify where AI can improve how their teams work and turn those opportunities into practical, adopted solutions.

This is a client-facing consulting role at the intersection of business process, AI, facilitation, and change management. You will lead discovery conversations, facilitate AI Workshops, analyze workflows, identify and quantify AI opportunities, develop executive-level recommendations, and help clients implement new ways of working.

This is not a consulting role where the work ends with a presentation. We care about whether the recommendation actually gets implemented and whether the client's team works differently as a result.

What You'll Do

Lead Client Discovery

You'll interview executives, department leaders, and individual contributors to understand how work actually gets done.

You'll:

• Map business processes from roles and tasks down to individual workflow steps
• Identify bottlenecks, repetitive work, manual processes, and operational friction
• Quantify problems in terms of time, cost, frequency, errors, or business impact
• Identify opportunities where AI, automation, or workflow redesign could meaningfully improve performance
• Connect recommendations directly to evidence gathered during discovery

Facilitate AI Workshops

You'll prepare for and lead AI Workshops with client teams of varying levels of AI experience.

You'll:

• Conduct pre-workshop discovery
• Develop agendas, exercises, examples, and participant materials
• Teach practical AI concepts to non-technical audiences
• Facilitate exercises and group discussions
• Adapt your approach based on the audience's AI maturity
• Identify client-specific AI opportunities during the Workshop
• Turn Workshop findings into clear recommendations and next steps

Conduct Workflow Assessments

You'll own Workflow Assessments from kickoff through executive readout.

You'll:

• Conduct structured stakeholder interviews
• Document current-state workflows
• Identify and quantify workflow pain points
• Evaluate opportunities based on impact, effort, risk, and implementation complexity
• Design future-state workflows
• Develop polished, evidence-backed recommendations
• Present findings to executives and operational leaders
• Explain both what we recommend and what we deliberately do not recommend

Every recommendation should be traceable to something we learned from the client. Generic AI advice is not good enough.

Drive AI Adoption

Our work does not stop once an opportunity has been identified.

You'll help clients move from recommendation to implementation by:

• Prioritizing AI opportunities and adoption roadmaps
• Translating business requirements for technical teams
• Coordinating with GPC engineers
• Leading recurring client meetings
• Tracking implementation progress
• Identifying blockers, risks, and decisions
• Developing training and enablement resources
• Supporting organizational change
• Verifying that deployed solutions are actually being used

Own the Client Experience

As you ramp into the role, you should be able to independently lead your engagements without needing senior leadership in every client conversation.

You'll be responsible for:

• Leading client meetings confidently
• Communicating project status, risks, blockers, and decisions
• Providing clear written follow-up
• Managing timelines and expectations
• Identifying potential scope changes before work begins
• Presenting recommendations to both executive and operational audiences

Build, Sharpen, Scale

Every engagement should make our consulting system better.

When you develop a better question, prompt, framework, workshop exercise, checklist, or delivery method, you'll turn it into something the rest of the team can reuse.

You'll contribute to our:

• Consulting frameworks
• AI skills and prompts
• Workshop modules
• Interview guides
• Assessment methodologies
• Templates
• SOPs
• Internal training resources

What We're Looking For

You should have:

• Strong business-process discovery and analytical skills
• Excellent interviewing and active listening abilities
• Strong presentation and facilitation skills
• The ability to explain technical concepts to non-technical audiences
• Excellent written and verbal communication
• The ability to turn ambiguous business problems into structured recommendations
• High standards for client-facing work
• Confidence working directly with executives and senior stakeholders
• The ability to manage multiple active engagements
• Strong ownership and the ability to operate independently
• Practical familiarity with generative AI