Graduate Associate - Commercial & Operations at GP Automate · London

GP Automate is on a mission to free up GP practices across England from time-consuming administrative work, so clinicians can focus on what matters most: patient care. As a Graduate Associate, you will play a hands-on role across Operations, Sales, and Customer Success, helping us scale our impact across 200+ GP practices and beyond. This is a generalist, high-ownership role designed for someone who is eager to learn fast, work across multiple functions, and grow with an early-stage healthtech company.

Key Responsibilities

Sales Support

• Research and identify prospective GP practices and ICBs that would benefit from GP Automate's solutions

• Conduct outreach and book discovery calls and demos for the commercial team with potential clients

• Maintain and update CRM records to ensure accurate pipeline tracking

• Support the preparation of sales materials, proposals, and follow-up communications

Customer Success

• Assist the Customer Success team with day-to-day administrative tasks including onboarding documentation, client correspondence, and account tracking

• Help coordinate check-ins and review meetings with practice managers and clinical leads

• Gather and log customer feedback to support product and service improvements

Operations

• Support cross-functional operational processes that underpin both the Sales and Customer Success teams

• Help with internal reporting, data hygiene, and process documentation

• Contribute to operational projects as the business scales, including process improvement initiatives

• Educated to degree level (or equivalent), in any discipline - we care more about drive and attitude than your specific subject

• Strong written and verbal communication skills, with the ability to engage professionally with GP practice staff and healthcare administrators

• Highly organised, with the ability to manage multiple tasks and priorities simultaneously

• Comfortable working in a fast-paced, ambiguous environment where things change quickly

• Genuine interest in healthtech, digital transformation, or the NHS

• Experience with AI tools, especially Claude.

• 25 days annual leave

• Matched pension contributions

• Equity

• Opportunity for a permanent position in one of the disciplines you work within during your graduate associate role.