Reverse Logistics Lead at GOVX in La Vergne, TN

The Reverse Logistics Lead manages day-to-day returns operations across Bulk, RFS (Return for Sale), and inventory returns, ensuring all merchandise is processed accurately and efficiently. This role coordinates workflow, maintains key system updates and tracking, resolves return discrepancies, and drives improvements in reverse logistics processes through trend analysis and operational support.

Responsibilities

•      Lead daily reverse logistics and returns operations by coordinating workflow, assigning tasks based on business volume and operational priorities, and ensuring efficient processing across the returns team.

•      Maintain and update Triage and In-House Returns logs to ensure accurate tracking, documentation, and real-time visibility of all returned merchandise.

•      Manage Jira ticket submissions for item and product updates, ensuring accurate website information, product details, and status alignment across systems.

•      Coordinate the creation of Return Authorizations (RAs) to ensure items are properly authorized for receipt and can be accurately processed through the reverse logistics workflow.

•      Partner with Member Services to resolve discrepancies on incoming returns that do not align with approved RA details, including quantities, items, or condition.

•      Act as the primary subject matter expert for reverse logistics and returns, supporting day-to-day issue resolution, guiding team decisions, and ensuring consistent adherence to process standards.

•      Analyze returns trends to identify opportunities for process refinement, improved accuracy, and enhanced reverse logistics performance.

•      Oversee returns operations across Bulk, Return for Sale (RFS), and inventory return channels, ensuring proper handling, prioritization, and disposition of all returned goods.

•      Train new team members on reverse logistics processes and procedures and communicate updates or changes to the team as needed.

•      Perform additional duties as assigned to support evolving reverse logistics and returns operational needs.