Deployment Operations Manager at GovWell in New York, NY

Summary: GovWell is building an AI operating system to transform how governments serve communities. The Deployment Operations Manager will execute customer implementations and ensure successful launches and adoptions of GovWell’s platform by translating government processes into workflows and automations. Responsibilities: - Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations - Partner with Customer Success to support implementations, translating defined requirements into accurate, scalable configurations within the product - Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience - Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch - Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform Required Qualifications: - 0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting - Highly detail-oriented and execution-focused, able to turn ambiguous problems into structured solutions - Fast learner with strong problem-solving instincts and a bias toward action - Comfortable working directly with customers and navigating real-world complexity - High agency and work ethic, motivated to move quickly and get things done - Excited by GovWell's mission and driven to improve how governments serve their communities Required Skills: Customer communication, Execution focus Benefits: Meaningful equity, Up to 100% premiums covered for medical, dental, and vision insurance, Unlimited / flexible PTO