Principal / Lead UX Designer (GeBIZ X) at Government… · Singapore

The Ministry of Finance (MOF) is responsible for the Government Procurement (GP) policies, which govern how government agencies conduct their procurement. With evolving needs of our public officers and changing procurement landscape, MOF is embarking on the Whole of Government Procurement initiative.

GeBIZ X is the MOF product that would transform the procurement and business experience for WOG public officers and external suppliers.

Our team is made up of passionate individuals committed to solving challenges and driving meaningful change. We embrace diversity of thought, encourage experimentation, and foster a culture of continuous learning. As part of this team, you will lead design direction and collaborate with UX designers, finance officers, and solution providers — forward-thinking professionals equally invested in your growth and in transforming MOF’s corporate finance services.

We are seeking a dynamic and strategic Lead Designer to lead our product team. This individual will play a pivotal role in shaping the vision, strategy, and execution of GeBIZ X product portfolio. The Lead Designer will collaborate with cross-functional teams to drive product innovation, ensure market fit, and deliver exceptional value to our customers.

The Lead Designer leads strategic design initiatives while ensuring alignment with organizational goals. He/She coordinates and plans discovery research, including user interviews, workshops, surveys, usability testing, and gathering insights to understand user needs and pain points; evaluates the usability of new and existing products and makes constructive suggestions for change. Key responsibilities include translating discovery research into actionable insights, creating wireframes and prototypes in Figma, conducting user testing, iterating designs based on feedback, and collaborating closely with product manager, software engineer to deliver user-centric solutions within technical constraints.

Define and Drive Procurement Design Strategy, Roadmap, and Outcomes

• Develop and own the design vision, strategy, and multi-year roadmap for end-to-end procurement systems, aligned with MOF's digitalisation priorities.
• Establish, track, and deliver on design OKRs and success metrics that drive user adoption, operational impact, and continuous improvement.
• Prioritise design initiatives that maximise value creation and usability for procurement stakeholders, from requisition through contract management and vendor relations.

Enhance Procurement Operations through Human-Centred Design and Systems Thinking

• Strengthen procurement workflows by embedding user research and data-driven design decisions to support strategic sourcing, vendor evaluation, and contract lifecycle management.

• Redesign procurement interfaces and experiences through systematic design standards that enable intuitive, multi-stakeholder collaboration across complex technology solutions (eg. SaaS/ Bespoke).

• Implement design systems and methodologies that proactively identify user friction points and reduce operational risk through detection of usability barriers in procurement processes.

Coach and Develop the Procurement Design Practice

• Mentor and develop designers and design researchers to build internal capabilities and foster a high-performance, user-focused design culture.

• Promote cross-functional collaboration between design, product, and engineering teams whilst evangelising design-led problem-solving across the finance and digital teams.

• Lead the development of design standards, frameworks, and measurement methodologies that demonstrate design impact beyond traditional product metrics in complex government procurement contexts.

Required qualifications, skills and mindset:

• Bachelor’s degree in Industrial design, Interaction design, Human Computer Interaction (HCI), Visual Arts or similar; Master’s degree preferred.
• Minimum of 8 years of experience in design across multiple industries, with demonstrated success in launching and scaling complex digital products.
• Proven track record of leading end-to-end design initiatives from discovery through delivery, with measurable impact on user adoption and business outcomes.
• Strategic design thinking with strong analytical and synthetic capabilities, including the ability to navigate ambiguity and drive design initiatives that align with organisational objectives.
• Experience with agile methodologies and full product lifecycle management, particularly in complex enterprise software environments.
• Demonstrated ability to influence senior stakeholders and cross-functional teams, translating user needs into strategic design decisions that balance business goals with user outcomes.
• Expert-level proficiency in design methodology with exceptional attention to detail and deep understanding of how users engage with complex digital systems.
• Advanced skills in design and research tools including Figma, Miro, and project management platforms such as Jira.
• Strong foundation in design principles, typography, and accessibility standards (WCAG), with experience applying these in government or regulated environments.
• Passion for public good is a strong plus.

Key Competencies :

• Product Leadership: Ability to define strategy, own outcomes, and lead multi-year product execution.
• Data-Driven Decision-Making: Able to translate data into actionable insights and financial intelligence.
• User-Centric Thinking: Designs with users in mind, balancing operational workflows with intuitive UX.
• Systems Thinking: Comfortable working across a complex organisation with diverse stakeholders and processes.
• Coaching & Team Growth: Skilled in mentoring others and building high-performing product teams.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Please note that this will be a 2-year fixed term contract.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers