GoTo Group→
Fleet Controller at GoTo Group in Tangerang, Banten, Indonesia
Skills
Job Description
About the Role
As the Insurance & Accident Cost Control Manager, you will be responsible for managing the end-to-end insurance, accident, and repair lifecycle for the fleet. The role's primary objective is to minimize total accident-related costs, improve vehicle turnaround times, optimize insurance economics, and ensure vehicles return to revenue-generating operations as quickly as possible.
You will act as the key liaison between internal operations teams, brokers, insurance companies, surveyors, internal maintenance PIC and Workshops while developing processes, controls, analytics, and governance frameworks to support a rapidly scaling fleet operation. Your work will directly influence fleet availability, insurance costs, claims performance, and overall profitability.
What You Will Do
Manage the end-to-end insurance and accident claims process, ensuring timely claim submission, approval, settlement, and closure.
Monitor and improve claims ratio, insurance costs, and overall accident-related expenses across the fleet.
Drive reduction in vehicle downtime by tracking accident cases, SPK issuance, repair progress, and workshop turnaround times.
Assess repair versus total loss decisions and recommend the most economical outcome for the business.
Build strong working relationships with brokers, insurers, surveyors, and workshops to improve service levels and claim turnaround times.
Design and implement claim, repair, and accident management processes, controls, and reporting frameworks.
Develop pre-approval mechanisms and process improvements to accelerate claim approvals and vehicle repairs.
Monitor accident, repair, and insurance performance through regular reporting, analytics, and management dashboards.
What You Will Need
10+ years of experience in motor insurance, fleet operations, claims management, or accident management.
Strong understanding of commercial vehicle insurance, claims processes, and repair economics.
Experience managing insurers, brokers, surveyors, and workshop networks.
Proven track record in reducing claim costs, improving repair turnaround times, and managing high-volume accident portfolios.
Strong analytical, stakeholder management, and problem-solving skills.
Experience in fleet, mobility, leasing, transportation, logistics, or automotive industries preferred.
About the Team
You’ll be part of the Fleet Operations team the backbone of our rental business. Our mission is simple but critical: ensure the car is good quality, productive, compliant, and revenue-generating. We manage vehicle assets that directly support the driver and company profitability. We are a hands-on, execution-focused team that values: strong ownership, data-driven decisions, process improvement, cost discipline, fast problem-solving. Joining us means building scalable fleet systems in Indonesia’s growing mobility ecosystem.
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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