National Account Manager at Gordon Food Service in Wyoming, MI

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Position Summary:

Develops executive level strategic relationships with a selected number of key customers with a focus on achieving significant long-term, sustained and measurable business results. Works with other stakeholders to ensure that the team meets customer and company objectives.

Essential Functions:

• Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.”
• Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.
• Builds long-term customer relationships while meeting short-term objectives.
• Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met.
• Understands the customer’s business and priorities
• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
• Coordinates and communicates strategic account activity to Strategic Account Manager and engages senior leadership sponsorship of customers, where appropriate.
• Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success.
• Maintains peer relationships in the field to share issues and ideas.
• Review monthly reports to ensure contract compliance and profitability.
• Utilize and apply customer profitability and pricing models to negotiate customer agreements.
• Represent Gordon Food Service at Industry Trade Shows
• Participate in GPO/Customer annual conferences
• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.
• Ability to multi-task, prioritize and be able to work independently or within a team environment.
• Customer service and time management skills.
• Negotiation skills and the ability to bring consensus or reconcile differences.
• Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill at persuading others to change their minds or behavior.
• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Equipment / Tools / Technology:

• Knowledge of spreadsheet, word processing, presentation, email and internet software applications.

Education & Minimum Experience Requirements

• High School Diploma (or equivalent) plus 5 or more years of experience in sales, sales management, supply chain management, customer service required.
• For Non Commercial Sales roles, non-commercial experience is highly preferred.
• Bachelor Degree in Business, Sales or Marketing preferred
• Must maintain a valid state driver’s license and safe driving record per GFS policy.

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.