Shift Supervisor - Lead Barista, Starbucks,… at Gopuff · Nashville

Summary: Gopuff is seeking a Shift Supervisor for their Starbucks Operations team. This role is essential in ensuring order accuracy and efficient delivery, while also assisting in executing store operations during scheduled shifts and modeling the standards of both Starbucks and Gopuff. Responsibilities: - Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff - Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team - Anticipates customer and store needs by constantly evaluating environment for cues - Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift - Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed - Provides feedback to manager on employee performance during shift - Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance - Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns - Executes store operations during scheduled shifts - Organizes opening and closing duties as assigned - Maintains regular and consistent attendance and punctuality - Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards - Follows health, safety and sanitation guidelines for all products Required Qualifications: - 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience - Ability to work with fluid schedules - Welcoming and helpful attitude toward new team members - Learn and adapt to current technology needs - Work both independently and with a team - Have a focus on quality and take pride in your work - Attention to detail and follow a multi-step processes Preferred Qualifications: - 1 year of leadership in a cafe is preferred - ServeSafe Certification highly preferred - Starbucks or other fast-paced cafe experience preferred Required Skills: Leadership experience in retail or restaurant, ServeSafe Certification, Starbucks or fast-paced cafe experience, work with fluid schedules, health, safety and sanitation guidelines, follow multi-step processes, Welcoming attitude, Helpful attitude, work with a team Benefits: Medical/Dental/Vision Insurance (for full-time employees), 401(k) Retirement Savings Plan, 25% employee discount & FAM Membership, Vacation and Sick Time for eligible employees, EAP through AllOne Health (formerly Carebridge)