Retail Key Holder, Rancho Santa Margarita, #1439 at Gopuff · Rancho…

Summary: Gopuff is seeking a Key Holder for their Retail Operations team. This position is responsible for opening and closing the store, assisting in high-volume periods, and providing excellent customer service while supporting new employees.

Responsibilities:
- Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
- Arrive early to open the store and leave late to close the store
- Will assist the store in periods of high volume and provide support for new employees
- Knowledge of in house products to provide customers with recommendations
- Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies
- Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits
- Operating scanners, cash registers, and other electronics
- Follow proper age verification policies
- Ensuring all prices and quantities are accurate and providing a customer receipt
- Processing refunds and exchanges
- Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures
- Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
- Train new employees on store procedures, product knowledge, and customer service standards

Required Qualifications:
- 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience
- Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc
- Basic math skills and proficiency in cash handling
- Team-oriented mentality
- Ability to lift up to 49 pounds
- High School Diploma or equivalent

Required Skills: Leadership in retail, Cash handling, Basic math skills, Inventory management, Customer service, Operating cash registers, scanners, Age verification, Team-oriented mentality

Benefits: Medical/Dental/Vision Insurance (for full-time employees), 401(k) Retirement Savings Plan, 25% employee discount & FAM Membership, Vacation and Sick Time for eligible employees, EAP through AllOne Health (formerly Carebridge)