Precision Ag Technician at Gooseneck in Williston, ND

Precision Ag Technician

About Us At Gooseneck Implement, our purpose is to enable our employees and customers to lead a fulfilling life. Rooted in our core values of Genuine Passion and Genuine Gratitude, we operate with integrity, accountability, and resolve. As a trusted partner in the ag equipment industry, we create an optimal business environment, ensuring success for our employees and customers.

About the Position The Precision Ag Technician installs, services, and troubleshoots precision agriculture and connected technology solutions on customer equipment and digital platforms. This role combines hands-on field work with Operations Center support to ensure customers’ technology is set up correctly, functioning reliably, and delivering value throughout the season. As a technical resource and customer partner, this position handles equipment setup, software updates, in-field adjustments, and data support while building strong, long-term relationships with customers.

Responsibilities

Equipment & Field Technology Support

• Install, configure, and commission precision ag technology systems on customer equipment
• Perform preseason on farm setups to ensure systems are ready for planting, application or harvest
• Diagnose and repair issues with displays, receivers, controllers, wiring, and related components.
• Complete software updates, activations, licensing, and MTG device transfers
• Monitor system performance and address issues quickly to assist customers in using the technology
• Document work performed and ensure accurate work orders for billing and service tracking

Digital & Operations Center Support

• Assist customers with John Deere Operations Center, telematics, and connected solutions
• Set up and manage In-Field Data Sharing, Wireless Data Transfer, subscriptions, and activations
• Deliver Operations Center service packages that help customers get more value from their machine and agronomic data
• Provide phone and remote troubleshooting for technology-related concerns
• Help customers organize and interpret data to improve efficiency and decision-making
• Contribute to Precision Ag Engagement Score (PAES) goals and store initiatives.

Customer Training & Engagement

• Train customers on the proper use, setup, and care of precision ag and digital systems
• Educate internal team members on technology features and best practices
• Lead hands-on field and classroom training sessions
• Partner with Account Managers to onboard new customers into precision solutions and perform account visits.
• Assist sales teams with product & technology demonstrations
• Maintain professional communication and build strong working relationships with customers

Team & Technical Support

• Participate in the Gooseneck Technical Assistance Center (GTAC) call rotation
• Provide after-hours assistance during peak seasons as needed
• Work closely with service technicians and store teams to troubleshoot and resolve issues
• Coordinate with other locations to ensure timely technology support
• Stay current on advancements in precision agriculture hardware, software, and digital tools
• Maintain accurate service records and contribute to internal reporting needs
• Participate in the precision ag intern program, mentoring interns on various aspects of the job
• Capture videos and pictures for use in Marketing related usage as needed

Knowledge, Skills, and Abilities

• Strong troubleshooting, diagnostic, and repair skills for precision ag technology systems
• Familiarity with John Deere equipment, displays, receivers, and Operations Center (preferred)
• Ability to clearly communicate technical concepts to customers and teammates
• Strong customer service and relationship-building skills
• Proficient with computers, Microsoft Office, and digital platforms
• Ability to multitask, prioritize, and manage multiple projects
• High attention to detail and accuracy
• Self-motivated with a proactive, problem-solving mindset
• Comfortable presenting one-on-one and to groups
• Commitment to customer data privacy and security
• Works effectively independently and within a team environment

Qualifications

• High school diploma or equivalent required
• 2–4 years of experience or internships in precision ag, ag technology, service, or related field preferred
• Valid driver’s license and acceptable driving record required
• Willingness to travel to customer locations as needed
• Ability to work flexible hours, including evenings and weekends during peak seasons
• Ability to lift and move equipment, parts, and tools
• Comfortable working in a variety of conditions and environments
• Participation in ongoing training and certification programs