Solutions Consultant III, People Systems and… at Google · Austin

Manage the day-to-day functionality of Google’s headcount management system and assume responsibility for high quality support and continuous improvement of the system. ​Manage specific system processes including configuration, requirements gathering, documentation, testing, and security, with cooperation and communication with relevant stakeholders. ​Maintain a deep understanding of the product and the underlying, global business processes in order to predict downstream implications of issues and system changes and allow for effective troubleshooting. ​Provide customer-friendly handling and resolution of user inquiries, questions, and problems, auditing of process data, analysis and resolution of problems and special cases, training and communication with Operations, HR Business Partners and other stakeholders. Work with vendor customer support teams to resolve all escalations that cannot be resolved by the product analyst team.