Senior Technical Program Manager, Maintenance… at Google · Atlanta

Engage with site operations, compliance, and product teams to ensure our physical security devices are operating in top condition globally. Drive global standardization and lifecycle strategies for all physical security infrastructure (e.g., access control, CCTV, biometrics). Architect and manage a global vendor and SLA framework for third-party maintenance providers, holding partners accountable to strict Mean Time to Repair (MTTR) and quality targets across all regions. Design and own a maintenance-focused asset management system for global security infrastructure. Lead technical risk mitigation and root-cause analysis (RCA) for systemic failures across the global fleet, leveraging maintenance telemetry to influence next-generation system engineering.