Principal Customer Success Manager, Security,… at Google · Tel Aviv

Serve as the customer’s trusted advisor, providing subject matter expertise to drive product adoption aligned with customer’s and operational objectives. Act as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and serve as the lead in a critical issue management role when necessary. Develop outcomes-focused project plans and lead all phases of the post-sales customer journey from onboarding, adoption, to renewal, and maintain and update existing customer success metrics and databases. Orchestrate relationships across internal cross-functional business partners (e.g., Sales, Engineering, and Renewals) to deliver customer outcomes, mitigate risk, and position cross-promotion opportunities for expansion. Build operational and executive business reviews to executives, and also partner with customers and vendors to develop success plans to achieve their business objectives.