Operational Support Team Associate, GSOC at Google · Mountain…

Be responsible for incident management, response and support. Manage sensitive, escalated, high priority tasks. Provide escalation support for GSOC vendor operators. Provide escalation support to the network of Global Security Service Centers. Manage email monitoring, response and assignment. Manage ticket monitoring and assignment. Collect, evaluate, escalate and disseminate intelligence to support action plans based on credibility and likelihood. Provide intelligence support to the Global Security and Resilience Services (GSRS) in incident response, crisis management and global travel management. Create GSOC incident report writing in line with existing GSOC processes. Provide global coverage when needed. Provide supervisor backup coverage (when no supervisor is on shift/available) when needed. Work 12 hour shifts with a cadence of 4 days on and 4 days off.