DV360 Policy Product Specialist at Google in Indiana

Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects. Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews, and product adoption. Partner with our partner teams to own and continuously improve the DV360 Policy journey of all clients, resolve complex issues and understand customer pain points. Share insights and provide expertise to our partner teams to support product and process improvements.