Retail Assistant Store Manager at Goodwill… · Crossville

Job Location

Crossville

Job Summary:

The Retail Assistant Store Manager works with the store leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the Retail Store Manager with any and all areas of the business.

The Retail Assistant Store Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

• Assists with store staffing needs. Provides every employee with clear job responsibilities and expectations.

• Ensures all new employees have an orientation plan and are trained on all required work processes, procedures and expected standards of performance.

• Responds quickly and efficiently to fast paced production environment and goals.

• Communicates often and clearly at all levels of the organization both verbally and in writing and understand proper escalation procedures.

• Leads by working hands on and side by side with all employees within the store. Will be expected to know and perform all job functions within the store.

• Understands logistics, transportation, and loading/unloading of trailer procedures.

• Assists team members in goal setting and skills development. Provides feedback on performance and attendance, addresses concerns, and administers performance discussions as needed. Provides work leadership on assigned shifts.

• Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly, and provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met.

• Plans, organizes, and directs the activities of team members. Schedules employees with a focus on controlling payroll costs and adequate coverage and customer service.

• Provides a clean, fun, and safe environment for employees and customers.  Provides maximum level of customer service to ensure repeat sales.

• Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner.

• Manages store's loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention.  Ensures that items are not fraudulently discounted or given away without authorization.

• Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on time and accurately.

• Maintains effective communication with support staff. Plans and organizes daily huddles, monthly store meetings, functions, and activities.

• Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.

• Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms).

• Performs any other related duties as required or assigned by management.

Minimum Qualifications

Required Skills:

Education

• Preferred: An Associates or Bachelor's degree in business or related subject.

• High School diploma or GED required.

Experience

• Two years of management experience is required.

Knowledge and Skills

• Ability to problem solve and make decisions quickly. Mediate and deescalate employee and customer concerns.

• Able to effectively communicate with other store employees.

• Must be able to read.

• Must be able to do basic math (addition, subtraction, multiplication, and division).

• Must be able to push/pull loads weighing over 50 pounds continuously.

• Must be able to work under direct supervision and independently.

• Must have reliable transportation to perform job duties; i.e.travel to other Goodwill locations and/or make bank deposits as needed.

Certifications and Licenses

• Valid driver’s license required

 

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience in retail, production or hospitality management is preferred.