E-Commerce - Jewelry Specialist at Goodwill… · Erie

Position Summary:

The E-commerce Jewelry Specialist is responsible for reviewing donated jewelry to identify, authenticate, and prepare fine jewelry for online sales while tracking weights and trends. Costume jewelry is sorted and distributed to retail stores to support sales across the organization. In addition to jewelry-specific duties, this position provides general support to the E-commerce department and assists the manager with other tasks as needed to ensure smooth operations and sales growth.

Essential Duties:

• Jewelry Identification & Testing: Accurately identify and authenticate fine jewelry using appropriate testing methods and equipment. Ensure all items are evaluated for metal content, gemstones, and overall quality.
• Product Listing & Verification: Prepare and verify detailed product listings for fine jewelry, ensuring accuracy in descriptions, measurements, and photographs prior to publication on e-commerce platforms.
• Inventory Management: Track and document the weight (in grams) and origin of fine jewelry to monitor trends and support data-driven decision-making.
• Costume Jewelry Sorting: Sort and organize costume jewelry, ensuring all fine pieces are removed and processed for online sale. Redistribute remaining sellable costume jewelry to designated retail stores.
• Compliance & Certification: Obtain and maintain any required certifications for jewelry testing as mandated by SGW seller policies and local government regulations.
• Documentation & Reporting: Complete and submit all required paperwork and reports to the E-commerce Manager for tracking, auditing, and training purposes.
• Workplace Maintenance: Maintain a clean, organized, and secure work environment. Ensure all equipment is properly powered down and logged out at the end of each shift.

Essential Skills:

• Strong knowledge of fine jewelry, costume jewelry, and collectible coins.
• Experience in retail jewelry sales, appraisal, or gemology.
• Proficiency in using jewelry testing equipment (e.g., gold testers, diamond testers, scales).
• Detail-oriented with a high level of accuracy in product evaluation and data entry.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills; ability to work collaboratively in a small team environment.
• Ability to obtain and maintain certification for jewelry testing equipment as required.

Requirements:

• GIA or other gemological certification is a plus.
• Experience with e-commerce platforms (e.g., eBay, Shopify, proprietary systems).
• Familiarity with inventory management software or point-of-sale systems.
• Highschool diploma, GED, or equivalent.

Core Competencies

• Attention to Detail: Maintains accuracy and precision when testing, documenting, and listing jewelry to ensure quality and compliance.
• Analytical Thinking: Evaluates jewelry using testing methods and interprets data to support accurate product identification and trend tracking.
• Customer & Quality Focus: Prioritizes high standards in product presentation, descriptions, and overall work to enhance online sales and customer confidence.
• Adaptability & Flexibility: Demonstrates the ability to support a variety of department tasks, adjusting priorities to meet evolving business needs.
• Collaboration & Communication: Works effectively with the E-commerce Manager and team members, sharing knowledge and fostering a cooperative work environment.

Work Environment:

Plant environment with frequent exposure to lint and dust generated by donated clothes and goods. Standing or sitting for extended periods of time and occasional bending and twisting, with the ability to lift to 25 pounds. The employee is required to use hands to finger, handle or feel objects, tools, or controls.

I understand the job duties described herein and that I am expected to complete them as assigned. I understand that the job functions may be changed from time to time. Reasonable accommodation will be considered in determining whether an applicant is qualified to perform the essential functions of the job and its underlying physical demands.