Client Service Representative at GoodVets · GoodVets…

Summary: GoodVets is a nationwide network of modern animal hospitals co-owned with local veterinarians dedicated to delivering gold-standard care. The Client Service Representative (CSR) is responsible for creating a welcoming experience for pet owners, managing appointments, and ensuring smooth operations at the front desk. Responsibilities: - Deliver elevated customer service with warmth, empathy, and professionalism - Greet clients and manage the check-in/check-out process with efficiency and care - Answer and triage phone calls using a multi-line system - Schedule appointments, procedures, and follow-ups in coordination with the clinical team - Process payments and ensure accurate invoicing - Monitor the flow of patients and clients throughout the day - Maintain a clean and organized reception and lobby area - Communicate effectively with doctors, technicians, and managers to ensure smooth operations - Assist emotionally stressed clients with compassion and clarity - Support occasional light administrative and cleaning duties as needed Required Qualifications: - Availability to work evenings and weekends - Strong communication and interpersonal skills - Comfort working in a fast-paced environment with multiple priorities - A positive, team-first attitude and a passion for creating a welcoming environment Preferred Qualifications: - Previous veterinary or medical front-desk experience - Familiarity with Windows-based systems and practice management software (or a willingness to learn) Required Skills: Windows-based systems, Practice management software Benefits: Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage, 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals, Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance, Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location, A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small