Customer Experience Intern at Goodshuffle in Washington, DC

Summary: Goodshuffle is on a mission to bring joy to the business of events through their innovative platform. The Customer Experience Intern will ensure users have a seamless experience by assisting with customer support, analyzing feedback, and contributing to bilingual projects for Spanish-speaking event professionals. Responsibilities: - Assist customers via chat, email, and occasional calls, helping them navigate our platform and troubleshoot issues - Gather and analyze customer feedback to identify trends and areas for improvement - Create and update help center articles, FAQs, and other self-service resources - Support onboarding efforts by assisting with training sessions and tutorials - Work cross-functionally with Product, Marketing, and Sales teams to relay customer insights - Contribute to special projects that enhance the customer experience, such as improving workflows or testing new features - Translate and culturally adapt in-app onboarding flows in Intercom, and help build the backend logic so customers see content in their preferred language - Re-record existing webinars and trainings in Spanish using the platform live, and help script and organize Spanish-language New Customer Orientation sessions - Partner with CX and Sales to identify Spanish-speaking accounts in HubSpot, build targeted outreach, and translate existing sales collateral - Assist with the creation of Spanish-language social media and short-form content that reflects the voice of our customers - Leverage AI tools like Claude, n8n, and Hubspot agents to support onboarding efforts Required Qualifications: - Strong communication skills with a customer-first mindset - Native or near-native fluency in Spanish, with strong professional English - Passion for technology, events, SaaS platforms, and SMBs - Proactive, detail-oriented, and eager to learn - Ability to adapt in a fast-paced, team-oriented environment Preferred Qualifications: - Experience with CRM tools (e.g., HubSpot, Zendesk) is a plus but not required Required Skills: CRM tools, SaaS platforms, Spanish, English