Junior Systems Administrator at goodr in Los Angeles

Summary: Goodr is a company that creates and sells active eyewear focused on fun and sustainability. They are seeking a Junior Systems Administrator to support IT-related needs, manage hardware projects, and troubleshoot infrastructure issues to ensure a reliable tech environment. Responsibilities: - Act as the bridge between end-users and senior support - Triage incoming IT requests to ensure efficient routing and resolution - Manage user lifecycles in Active Directory, Microsoft 365, and Google Workspace, including new hire onboarding - Execute the hardware lifecycle from procurement and inventory to imaging and deployment - Install and configure office-wide software and hardware while managing licenses and upgrade schedules - Maintain technical documentation, "Self-Service" guides, and internal knowledge base articles - Monitor and troubleshoot LAN, VPN, and network connectivity to ensure uninterrupted workflows - Manage personal ticket queues with a focus on responsiveness and critical issue escalation - Identify opportunities to automate repetitive manual tasks through scripting and process improvement - This role is in the Systems team and will report directly to the Director of Systems - Perform other related duties as assigned Required Qualifications: - 1+ years of providing IT support experience or an AA/Technical Certificate in lieu of experience - Technical knowledge of at least one major Operating System: MacOS, Windows, or Linux - Proven experience in Help Desk support and customer service - Technical knowledge of basic networking fundamentals is a MUST - Strong ability to troubleshoot and grasp complex technical concepts - Proficiency in Google Workspace, Slack, M365, and Active Directory administration - Ability to provide ad-hoc user training to help the team master internal tools and software - Solid organizational skills with the ability to prioritize and coordinate workflows across departments - Dependable with the initiative to work collaboratively and with a high sense of urgency - Proactive, independent problem solver who knows how to find answers autonomously (Can you google a question?) Preferred Qualifications: - Experience with Mobile Device Management (MDM) tools like Jamf or Microsoft Intune is a BIG plus - Mad bonus points if you have CompTIA Network+ or CompTIA Security+ certifications - Bonus points for experience with Figma management, technical writing, or root cause analysis Required Skills: IT support experience, Operating System knowledge, Networking fundamentals Important Skills: Google Workspace proficiency, Active Directory administration Nice-to-Have Skills: Mobile Device Management, CompTIA Network+ certification, CompTIA Security+ certification, Root cause analysis Benefits: Medical, Dental, and Vision benefits, 401(K) with company matching, Financial Wellness Counseling, Sunglasses. Duh.