Account Operations Associate New at goodr in Los Angeles, CA

Summary: Goodr is a company that creates and sells active eyewear with a focus on fun and authenticity. They are seeking an Account Operations Associate to support retail accounts, coordinate onboarding, and manage order processing while fostering strong relationships with partners. Responsibilities: - Work with retail accounts (and, as needed, global distributors) to understand their growth and ordering plans - Support account growth by applying established retail strategies and best practices and escalating opportunities to the team - Coordinate retailer onboarding for assigned accounts, ensuring required steps are completed and timelines are met - Support business reviews by coordinating logistics and preparing performance reports on account performance - Handle purchase order processing and order communications - Track customer benefits and identifying customer eligibility - Develop and implement recovery plans if necessary - Becoming absolute BFF’s (friendship bracelets highly encouraged) with our retail partners - No direct reports – you get to lead the charge, without managing your fellow flamingos - This role is in the Sales Operations and Enablement team and will report directly to the Manager of Sales Operations & Enablement - Perform other related duties as assigned Required Qualifications: - 1+ years of professional experience navigating the high-stakes world of order management for national chain accounts - Proven experience working in a wholesale B2B environment (a BIG plus if in CPG setting) - Is a NetSuite (or other enterprise-level) wizard who can navigate complex systems without losing their cool - Possess a black belt in EDI transactions, with the ability to resolve exceptions and keep the data flowing like a smooth California breeze - Demonstrates a strategic brain for data, specifically when it comes to analyzing POS data and sell-through reporting - Solid organizational skills including attention to detail and multitasking skills - A self-starter who can rely on their skill in prioritizing and organizing their workflow to coordinate multiple departments - Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency - Loves the work more than a paycheck - Thinks planning and organizing are fun - Loves getting and giving feedback - Is into personal growth - Thinks fun is doing great work (not just partying) - Is proactive and an independent problem solver! (Can you google a question?) Preferred Qualifications: - May or may not have a degree...we don't care (bonus points for Basset Hound Science or Dinosaur Law) - Experience with SPS Commerce & Analytics and Salesforce is a BIG plus Required Skills: Order management, NetSuite, EDI transactions Important Skills: B2B experience, POS data analysis, Salesforce Nice-to-Have Skills: Multitasking, Proactive problem solver Benefits: Paid vacation (we encourage you to take time off!), Flexible work environment (want to go for a run at 11am on Wednesday, go for it!), Medical, Dental, and Vision benefits, 401(K) with company matching, Financial Wellness Counseling, Sunglasses. Duh.