IT Support Engineer (12-months Fixed-Term… at Goodnotes · London

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience. Our Values Dream big Be visionary, strategic, and open to innovation Build great things Work in service of our users, always improving and pushing higher Operate like an owner Take responsibility with bold decision-making and bias for action Win like a sports team Be trusting and collaborative while empowering others Learn and grow fast Never stop learning and iterate fast Share our passion Share ideas and practice enthusiasm and joy Be user obsessed Empathetic, inquisitive, practical About the role We're looking for a hands-on IT Support Engineer to join our IT team in London. You'll play a key role in keeping our day-to-day technology running smoothly — supporting our teams, managing our Apple-centric device fleet, and helping implement and maintain the tools and systems that power Goodnotes. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering an exceptional internal technology experience. This role is based full-time at our London office This is the role for you if you're excited to work on: Day-to-day IT operations You'll be the go-to person for keeping things running, handling routine support tasks and ensuring our teams can focus on building great products without tech interruptions. First-line technical support You'll provide first-tier support across our internal tech stack — including Google Workspace, Okta, CrowdStrike, Mosyle, Webex, Unifi, App Store Connect, Atlassian, and Intune — resolving issues quickly and escalating when needed. Apple device management In our predominantly Apple environment, you'll own the setup, security configuration, and troubleshooting of macOS and iOS devices, ensuring seamless performance across the organization. Security & access management You'll support the team in managing user access, enforcing security policies, and keeping our systems protected as we scale. IT innovation & tooling You'll contribute to researching and evaluating new IT solutions, with a focus on security enhancements, automation, and innovative tools that improve how we work. Onboarding & network support You'll help onboard new team members with a smooth tech setup experience and assist with network maintenance to ensure optimal connectivity across the office. The skills you will need to be successful: 1–4 years of experience in IT support or an IT help desk environment, ideally in a fast-paced, collaborative setting. Solid understanding of IT systems, networks, and security principles, with hands-on experience supporting end users. Experience managing macOS and iOS devices in a corporate environment, including MDM tools and security configuration. Familiarity with cloud technologies, device management platforms, and automation tools. Strong problem-solving skills with the ability to work independently, prioritize effectively, and communicate clearly. A proactive, user-focused mindset — you take ownership of issues and follow through to resolution. The interview process: Talent Intro Call: A conversation with our Talent Acquisition team to dive into your experience, what motivates you, and why you're interested in joining Goodnotes. Take-Home Assignment: A practical task designed to assess your technical problem-solving skills in a real-world scenario. Role-Specific Assessment: A hands-on technical interview with one of our IT Engineers to evaluate your approach to troubleshooting and systems management. Hiring Manager Interview: A deeper dive into your professional background, your preferred ways of working, and the specific impact you'll have within the team. Values Based Panel Interview: A conversation with 2–3 team members centered on our company values. We'll discuss past experiences to see how your approach aligns with our culture. AI Literacy: As an AI-first company, we'll meet with one of our AI champions to discuss your curiosity, understanding, and practical use of AI tools in your daily workflow. What's in it for you: Customized Growth & Wellness Budgets: We provide dedicated stipends for the things that keep you at your best, including noise-canceling headphones for deep focus, professional training, personal development, and health and wellness activities. Global Connectivity: While we embrace flexible work, we love seeing each other. We provide sponsored visits to our beautiful office locations to foster face-to-face collaboration. Company-Wide Offsites: Once a year, we gather the entire global team in person to celebrate our wins, align on our vision, and build lasting connections. Comprehensive Health Coverage: Your well-being is our priority. We offer premium medical insurance for you and your dependents to ensure peace of mind for your whole family. 🤝 At Goodnotes, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from people of all backgrounds, identities, and experiences, and we make hiring decisions based on merit, qualifications, and the needs of the role. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, neurodiversity, marital or parental status, or any other protected characteristic. If you require any adjustments during the recruitment process, please let your Talent partner know — we're happy to accommodate. Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records. By submitting your application, you acknowledge that you have read and understood our Candidate Privacy Notice, which provides important information about the data we collect during the application process. You can find it here.