Service Desk Intern at Good Samaritan in Vincennes, IN

Summary: Good Samaritan is a healthcare provider dedicated to serving the community for over 115 years. They are seeking a Service Desk Intern to provide support for Service Desk Analysts and Customer Service Engineers by assisting with basic incident resolution and equipment setup. Responsibilities: - Receive user calls and assist in problem determination, resolution and escalation - Install hardware, software, components and peripheral equipment as directed - Handle stressful situations with clarity and grace - Maintain a work-order system and prioritize job requests - Utilize Remote assistance tools to troubleshoot and resolve issues - Maintain a superior level of customer service at all times - Must be able to communicate effectively with customers through written and verbal methods - Ability to work independently as well as in a team environment Required Qualifications: - High school diploma or General Equivalency Diploma (GED) - Basic knowledge of Information Technology - Interpersonal skills with a desire for IT career - Ability to communicate effectively with customers through written and verbal methods - Ability to work independently as well as in a team environment - Handle stressful situations with clarity and grace - Maintain a superior level of customer service at all times Preferred Qualifications: - Microsoft Office certifications are desirable Required Skills: Customer Service, Problem Solving Important Skills: Remote Assistance Tools, Microsoft Office Nice-to-Have Skills: Interpersonal Skills, Teamwork, Communication