Associate Consultant at Gong in Remote

Summary: Gong is a company that harnesses the power of AI to transform how revenue teams win. As an Associate Consultant on the Professional Services team, you will deliver customer outcomes by managing projects, uncovering insights, and facilitating customer adoption and launch. Responsibilities: - Act as a consultant on multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity - Support the discovery, design, strategy, and business and privacy workshops - Support discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement - Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user - Synthesize complex data sets, identify trends, and surface actionable insights - Execute design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches - Ensure program deliverables meet the highest quality standards - Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology - Provide regular communications (verbal and written) to executive leadership, project teams, and customers - Ideate and develop new program deliverables that elevate the team process through measurable outcomes - Contribute to practice development initiatives Required Qualifications: - Professional consulting experience, preferably in a customer facing role - Strong analytical and problem solving skills - Proficient in Excel, with experience in building reports, charts, pivot tables, and models; familiarity with Tableau, SQL, or other BI tools a plus - Ability to partner with stakeholders to translate business needs into data-backed recommendations and narratives with Enterprise customers - Comfortable leading or contributing to customer meetings, where data is used to drive discussion, demonstrate value, and guide next steps - Exposure to metrics, KPIs, and performance tracking, ideally in a customer-facing or consulting environment - Collaborative mindset with the ability to work across cross-functionally Required Skills: Consulting, Analytical skills, Excel, Report building, Chart creation, Pivot tables, Data modeling, Tableau, SQL, Business intelligence tools, Stakeholder management, Metrics, KPIs, Performance tracking Benefits: We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs., Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle., Mental Health benefits with covered therapy and coaching., 401(k) program to help you invest in your future., Education & learning stipend for personal growth and development., Flexible vacation time to promote a healthy work-life blend., Paid parental leave to support you and your family., Company-wide recharge days each quarter., Work from home stipend to help you succeed in a remote environment.