Assistant Clinic Manager at Golden State… · Los Gatos

About Golden State Orthopedics & Spine

We’re proud to be a leader in the orthopedic healthcare industry and one of the largest orthopedic practices in the Western United States. When you join our team, you become part of a dedicated group of professionals who have the resources, training, and expertise to deliver the most advanced orthopedic care to our patients.

About the Role

• We are looking for a Full Time Clinic Manager to oversee our Los Gatos, Morgan Hill, and Mountain View offices. Please note this role requires travel between the clinic locations.

What You'll Do

• Overseeing the daily operations of the clinic, including patient flow and resource allocation
• Providing management oversight and delegating responsibility to appropriate clinic leads and clinic staff
• Overseeing provider templates, utilization, and staffing support
• Work closely with the Director of Clinical Operations to produce monthly reporting including but not limited to patient volume, staff overtime, schedule capacities, timely patient care, etc.
• Maintain and coordinate patient communication pathways throughout the clinic
• Coordinating development for new hire training with the Director of Clinical Operations
• Conducting regular performance reviews and provide constructive feedback as needed
• Monitoring performance of department staff including evaluation and development of key performance indicators
• Implementing and maintaining quality assurance programs to uphold the highest standards of patient care
• Collaborating with providers to implement best practices and quality improvement initiatives
• Handling patient complaints in a timely, professional manner and ensuring appropriate resolution
• Managing clinical supplies, medication, and in-office procedure equipment
• Department projects as assigned by clinic leadership
• Maintaining detailed knowledge of practice management, EHR and other computer software as it relates to job function
• Responsible for staff time and attendance data
• Filling in for clinic staff and support Physician schedules fulfilling all Medical Assistant/Unit Secretary Duties as needed
• Developing and implementing strategies to achieve organizational goals, aligning team efforts with the company’s goals
• Leading and inspiring the team, setting clear expectations, fostering a positive work environment, and ensuring high levels of employee engagement
• Allocating and managing resources effectively, including budget, personnel, and tools, to optimize productivity and efficiency
• Regularly assessing and analyzing team and individual performance, providing feedback, addressing issues, and making adjustments to meet goals
• Making informed decisions to solve complex problems, mitigate risks, and ensure the success of projects and operations
• Handling escalated issues from patients, providers and/or concerns from peer department managers
• Additional duties as assigned

What We're Looking For:

• 1 - 2 years supervisory experience
• 2 years previous experience in medical office

What We Offer

• Collaborative and friendly work environment
• Full coverage for Employee PPO Medical insurance
• 401k and Profit-Sharing Program
• Paid Vacation, Floating Holidays, Regular Holidays, Sick Time
• Employee Discount Programs
• Internal Mobility