eCommerce Customer Experience &… at Golden Hippo® · Remote

Summary: Golden Hippo is an employee-owned company that builds popular health and wellness brands. They are seeking an eCommerce Customer Experience & Marketplace Insights Intern to support the Marketplace team by identifying customer insights and enhancing the customer experience across Amazon marketplaces. Responsibilities: - Analyze Amazon customer reviews to identify recurring issues and root causes of customer dissatisfaction - Evaluate high-performing competitive products to identify opportunities for improvement - Identify opportunities for improved customer education through listing content and FAQs - Collaborate with Supply Chain and Marketing teams to align promotional calendars with inventory availability - Monitor marketplace response-time KPIs to help maintain a 99% positive seller rating - Develop post‑purchase engagement approaches within Amazon’s platform limitations - Assist in resolving complex customer issues such as shipping delays or product quality concerns - Evaluate and improve goodwill refund processes - Assess listings for optimization in AI-driven discovery environments including Amazon Rufus Required Qualifications: - Strong analytical and problem-solving skills - Ability to synthesize large volumes of customer feedback - Strong written and verbal communication - Attention to detail - Cross‑functional collaboration - Interest in eCommerce and marketplace trends - Currently pursuing a Bachelor's degree in Business, Marketing, Data Analytics, or related field - Coursework or projects involving research, analytics, or customer insights Preferred Qualifications: - Junior or Senior standing - Exposure to eCommerce, Amazon marketplaces, or digital marketing Required Skills: Analytical skills Important Skills: Customer insights, eCommerce knowledge Internship Start Date: Start in 2026 Summer Benefits: Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date., Professional development opportunities with mentorship, continuous learning programs, empowering you to progress and excel in your career., Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.