Store Manager – The Herb Center (Cannabis… at Golden Grail… · Bend

Position Summary
The Store Manager is responsible for the overall operation, performance, and success of The Herb Center retail dispensary in Bend, Oregon. This individual will lead a team of cannabis professionals, ensure compliance with OLCC regulations, drive sales, manage inventory and cash, and cultivate a welcoming, safe, and educational environment for customers and staff alike.

Key Responsibilities

Leadership & Team Development

• Hire, train, mentor, and lead a high-performing dispensary team including Assistant Managers, Leads, and Budtenders

• Foster a positive, inclusive, and performance-driven workplace culture

• Provide ongoing coaching, feedback, and performance evaluations

• Ensure all team members are compliant with OLCC and company policies

Customer Experience

• Maintain exceptional customer service standards and create a welcoming, informative environment

• Resolve escalated customer concerns professionally and in compliance with policies

• Oversee implementation of customer loyalty programs and promote team engagement in education and upselling

Operations Management

• Manage daily store operations including scheduling, opening/closing procedures, and shift oversight

• Maintain cleanliness, safety, and security of the store

• Ensure all operations are fully compliant with Oregon cannabis laws and OLCC regulations

• Prepare and manage staff schedules for optimal coverage and labor efficiency

Sales & Financial Oversight

• Meet or exceed sales goals, KPIs, and profitability targets

• Analyze daily, weekly, and monthly sales to identify trends and opportunities

• Oversee accurate cash handling procedures, including register and safe reconciliations

Inventory & Compliance

• Supervise inventory intake, audits, and reconciliation in METRC and POS systems

• Collaborate with purchasing to ensure proper stock levels, product diversity, and vendor management

• Maintain 100% compliance with METRC and state cannabis tracking requirements

• Perform regular compliance reviews and update SOPs as needed

Community & Brand Engagement

• Represent The Herb Center brand with professionalism and integrity

• Engage with customers and the community to promote awareness and trust

Qualifications

• Minimum 2–3 years of retail management experience, cannabis preferred

• OLCC Marijuana Worker Permit required

• Strong knowledge of Oregon cannabis compliance and METRC

• Proven leadership, communication, and organizational skills

• Must be 21+ with the ability to pass background checks as required by state law

Compensation

• Competitive salary based on experience

• Bonus opportunities based on performance

• Employee discount, health benefits, and PTO offered