Field Sales and Service Manager -… at Go-Forth Home… · Augusta

The Home Guardian - Field Sales and Service Manager is responsible for driving new customer acquisition and service retention within an assigned branch territory for Go-Forth Pest Control, while directly supervising a team of field sales and service professionals. The role operates within the GFP Branch Management department and reports to the Home Guardian - Regional Manager, serving as the key link between field execution and branch-level growth targets. The incumbent is expected to actively participate in field sales alongside their team, modeling best practices in customer engagement, service delivery, and route-based operations. This position requires a self-directed leader who thrives in a fast-paced, outdoor environment and is committed to developing others while consistently meeting personal and team performance goals.

First and foremost your core values should align with ours:

• Give A Crap - Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.
• Dig With a Flashlight - Lead with Curiosity. Don’t guess. Look. Don’t assume. Test. Stay curious enough to change your mind. Understand the cause of the fire before you grab the hose.
• Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.
• Face It, Fix It - Confront challenges directly and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.
• GROW! Fast. - Two things are guaranteed: things will change. And they’ll change quickly. So we grow fast. As people. As a team. As a business. Learn quickly. Adapt quickly. Improve constantly. We happen TO the world.

Key Responsibilities:

Field Sales & Service:

• Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.
• Actively engage in sales activities including prospecting, lead generation, and closing deals to meet or exceed assigned revenue targets.
• Conduct in-home visits and consultations to assess customer needs and recommend appropriate pest control products or service plans.
• Provide exceptional customer service throughout the sales process and ongoing service relationship, resolving complaints and inquiries promptly.
• Ensure customer satisfaction by maintaining positive, professional relationships and following up on service outcomes.
• Document customer interactions, service records, and sales activity accurately in the company's CRM system.
• Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.

Team Supervision & Support:

• Supervise and coach a team of sales and service professionals to achieve individual and team performance targets.
• Lead by example by demonstrating best practices in sales techniques, customer service, and product knowledge.
• Provide ongoing training, guidance, and feedback to team members to enhance their performance and development.
• Monitor team performance, track sales metrics, and implement strategies to drive improvement and success.
• Conduct regular one-on-one check-ins and team huddles to communicate goals and reinforce accountability.

Operational Management:

• Oversee day-to-day operations including scheduling, territory management, and resource allocation.
• Coordinate with internal departments to ensure seamless execution of sales and service activities.
• Manage inventory levels, equipment, and supplies to support field operations effectively.
• Implement and enforce company policies, procedures, and safety standards.
• Review and approve time records, route assignments, and daily field reports as applicable.

Relationship Building:

• Build and maintain strong relationships with customers, partners, and stakeholders.
• Collaborate with departments such as marketing and product development to drive business growth and innovation.
• Represent the company at industry events, trade shows, and community activities to enhance brand awareness.

Other Duties:

• Perform quality assurance reviews on completed service calls to ensure compliance with company standards.
• Additional responsibilities as assigned.

Qualifications Required:

• High school diploma or equivalent required; associate's or bachelor's degree in business, sales, marketing, or a related field preferred.
• Proven experience in sales and service roles, with a track record of meeting or exceeding targets.
• Previous experience in a supervisory or managerial capacity, preferably in a field-based environment.
• Excellent communication, leadership, and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency in CRM software, sales tools, and Microsoft Office suite.
• Valid driver's license required.
• Must maintain a driving record that meets Go-Forth's motor vehicle record (MVR) standards throughout employment.
• Must be 21 years of age or older to operate a company vehicle, in accordance with company insurance requirements.

Qualifications Preferred:

• Experience in pest control, home services, or a similar route-based sales and service industry.
• Familiarity with pest control products, treatment methods, and applicable state licensing requirements.

Physical Demands:

• Ability to drive for extended periods, visiting multiple customer locations throughout the workday.
• Regularly required to stand, walk, bend, stoop, crawl, and work in confined spaces such as attics and crawlspaces.
• Frequently required to lift and carry equipment and supply containers weighing up to 50 lbs.
• Must be able to use hands to handle equipment, apply treatments, and operate handheld technology.

Work Environment:

• Field Based Role
• Primarily field-based with daily outdoor exposure to variable weather conditions.
• Regular exposure to pest control chemicals; proper PPE usage required per company safety protocols.
• Schedule may include early mornings, evenings, or occasional Saturdays based on operational needs.