IT Support Technician at Gnosys Networks in Gainesville, FL

Summary: Gnosys Networks is a veteran owned, veteran operated managed service provider located in Gainesville, FL. They are looking for an IT Support Technician who will be responsible for the implementation and support of client system environments as well as their own, providing support on-site, remotely, and through various communication channels.

Responsibilities:
- Work with clients and other staff to evaluate and solve technical problems
- Administration of client user accounts, permission sets, and network resources
- Perform maintenance on network gear, and conducts repairs/upgrades
- Performs routine audits of all network, server, and end user technical equipment
- Installs, implements, maintains and monitors all computerized applications, servers, hardware and software including MS Office applications, server operating systems, domain environment, Active Directory Services and Group Policy configurations
- Provides support for multiple systems environments required for proper change management compliance
- Performs software and/or network administration; including configuration, updates, patches, and hotfixes and license renewals as needed using ITSM integrated patch management
- Executes actions necessary to achieve and maintain optimum systems configuration and compliance
- Propose design, implement configurations, and maintains systems security via appropriate data and configuration standards
- Engages in the configuration, installation, repair and maintenance of, but not limited to, local area network hardware, software, and services such as PCs, system software, software applications, printers, routers, servers, switches, VPN, VOIP phone systems and firewalls
- Acts as a systems subject matter expert and liaison to business users and technology partners
- Serves as an escalation point for Support Technicians to resolve outstanding issues within client environments
- Updates documentation to meet compliance requirements as necessary
- Provides on-call help desk support through a rotation schedule
- Excellent knowledge of systems and all components including network management, User Management, Active Directory, etc

Required Qualifications:
- High School Diploma or equivalent required
- 1 year of relevant experience or equivalent combination of education and work experience
- Working knowledge of help desk software, databases and remote control and fundamental operations of relevant hardware and other equipment
- Proven working experience in providing help desk support, preferably in a managed IT environment
- Strong Microsoft Office skills along with server and desktop troubleshooting skills
- Strong interpersonal skills, excellent verbal and written communication skills
- Ability to promote and maintain customer relationships
- Strong organizational and time-management skills
- Strong contract management skills
- Ability to work effectively with minimal supervision
- Must be able to pass a criminal background check

Preferred Qualifications:
- Associate degree preferred
- Microsoft Active Directory
- Microsoft Exchange
- VPN setup and operation (client and server)
- DNS, DHCP, TCP/IP
- Outlook/Office 365 Configuration
- Strong understanding in area of Technical Support
- Strong customer service skills
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- CompTIA A+ (Preferred)

Required Skills: Help desk software, Microsoft Office, Server troubleshooting, Desktop troubleshooting, Microsoft Active Directory, Microsoft Exchange, VPN setup and operation, DNS, DHCP, TCP/IP, Outlook, Office 365 Configuration, CompTIA A+

Benefits: Health insurance (Primary care Only), Stipend for Gainesville Health and Fitness membership, Paid Federal Holidays, Possible quarterly bonuses, POV reimbursement, Flexible scheduling (ideal for students), Flexible schedule, Health insurance, Paid time off, Professional development assistance, Referral program, Work Location: In person, Possible quarterly bonuses, Paid time off, Professional development assistance, Referral program, Flexible schedule, Health insurance (Primary care Only), Stipend for Gainesville Health and Fitness membership, Paid Federal Holidays, POV reimbursement, Flexible scheduling (ideal for students)