Account Manager - (Cleveland, OH) at GM Financial in Cleveland, OH

GM Financial Sales offers a dynamic, field-based role where professionals work closely with GM dealerships to drive vehicle sales, customer loyalty, and profitability. As an Account Manager, you’ll act as a trusted advisor, managing dealer relationships and promoting GM Financial products such as loans, leases, and commercial lending. The position requires strong communication, analytical skills, and a service-oriented mindset, with opportunities for career growth and mobility. GM Financial provides a competitive compensation package, generous benefits from day one, and a culture that values innovation, inclusion, and teamwork. This role is ideal for individuals who thrive in fast-paced environments and enjoy building meaningful business relationships.

Why GM Financial Sales?

GM Financial is a wholly owned subsidiary and captive finance arm of General Motors. Our sales team spans the United States working with GM dealers on a variety of initiatives to drive vehicle sales, customer loyalty, and profitability for the dealers and the brand. As a trusted advisor, you will consult with various roles within GM dealerships and collaborate with many internal partners to represent GM Financial. If you are able to build relationships, have a heart and mind for service, communicate effectively, and enjoy a fast-paced variety in a challenging field-based role, this could be the right place for you.

If you would like to be a part of a company with an entrepreneurial spirit, join GM Financial’s sales organization to develop your network and career with a stable, growing, global brand.

This position is not open to agency submissions.

Responsibilities

About the role:

The GM Financial Account Manager is responsible for sales, service, and support of assigned GM franchise dealers and associated GM Financial products. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. This team member's overall responsibility will be to develop dealer relationships that generate loan and lease contracts, floor plan accounts, and commercial lending accounts according to GM Financial's established credit risk and profitability models.

In this role you will:

• Help equip our dealers to sell more new GM units, used vehicles, and drive profitability
• Manage assigned dealer relationships within a geographic territory to achieve key objectives while offering support and service on all GM Financial initiatives and systems
• Maintain effective communication with dealers and appropriate internal partners
• Be self-motivated with an ability to work both independently and collaboratively to drive change in your assigned market

Qualifications

What makes you an ideal candidate?

• Professionally represent the brand and demonstrate our captive value proposition
• Manage dealer relationships to drive sales and engagement with GM Financial
• Support and market all programs, systems, incentives, and rewards
• Act as a liaison between the dealer and the Credit Center, Funding, Commercial Lending, and other functional areas to resolve issues by partnering with subject matter experts
• Analyze dealer-specific data using reporting tools and take appropriate action
• Identify and resolve dealer issues presenting excessive risk to GM Financial such as portfolio issues, fraud, and dealer agreement violations
• Present information to senior level managers within GM Financial and GM dealerships
• Promote a culture of teamwork, excellence, inclusion, and integrity
• Long-term mobility is beneficial for career development and advancement within the sales organization at GM Financial

Education and Experience:

• Bachelor’s Degree strongly preferred, or extensive relevant experience
• 3-5 years of experience in the automotive industry, lending, or sales in related field preferred
• 24 months as a GM Financial Account Manager, or completion of the Strategic Account Management Program preferred

Candidates should demonstrate:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Understanding of responsible AI use, including ethics and data protection

Working Conditions:

• This role may require overnight travel within the assigned territory
• Responding to dealer communications outside of normal business hours
• If you have previously participated in the SAM/PAM program in the last 18 months, you will not be eligible to apply to this position until you have completed 18 months in your initial placement location.

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive salary and annual incentive; this role is eligible for phone/internet allowance and company vehicle program

Work Life Balance: This is a field-based role, independent scheduling but face-to-face role meeting with multiple dealerships daily