BIC Caseworker at Glove House in Elmira, NY

Description

Summary

Title: BIC Caseworker Exempt: ? Non-Exempt: ? 

Program/Department : School Based Reports to: Program Manager On Call: No Eligible for Flex Schedule: Yes Location: Elmira Essential Personnel: Yes Required: ? Physical ? Drug Screen ? PPD

The BIC (Behavioral Intervention Center) Caseworker works to assure that quality services are delivered within the BIC program in accordance with ECSD contracts and NY State Education Law. This includes participation in the program schedule and calendar and maintaining program functions and operations. The BIC Caseworker is responsible for assisting in the implementation of department goals and programs, youth safety plans, and goal planning for returning to school and planning. The BIC Caseworker contributes to the Glove House high performance culture by exhibiting our values and providing quality results that keep Glove House as the premier provider of child, family, and behavioral health solutions. The BIC Caseworker is directly accountable to the Program Manager of School Based Services.

Critical features of this job are described under headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.  

Primary Job Functions

1. Assists in the provision of overall oversight to the BIC program in the care of youth in accordance with all Glove House, state, and regulatory requirements.

• Performs all work tasks in a safe manner.
• Is guided by organizational values and trauma informed practice in all interactions.
• Treats all children, families, staff and ancillary providers with respect and courtesy.
• Demonstrates and models sensitivity to the cultural background of children, families, and co-workers.
• Assists in ensuring that job-related activities are following Glove House policies and procedures, ECSD policies, procedures and contracts and NY state Education Law.  
• Requires daily interaction with staff and clients ensuring services are delivered in accordance with the Glove House operating modality (TCI), calendars and schedules are followed
• Assists in providing client’s support in crisis situations, including post-crisis response. 
• Directly provides coaching to the youth in program.
• Completes administrative tasks as assigned.  

1. Ensure, complete, and maintain client records and program documentation (self, staff, and youth), such as daily activities, progress notes and termination summaries, according to Glove House program and regulatory standards.

• Assures all documentation is completed in a timely fashion i.e., youth notes, performance plans, safety plans, participant expectations forms, Myevolv, Class I and II etc.
• Will actively participate as a team member and attend staff meetings  
•  Participate in all Glove House strategic planning goals, including risk management and Quality Assurance plans
• Must maintain timely compliance with all established Glove House standards and provide support documents as necessary (physical/TB, driver license, auto insurance).  
• As an employee of Glove House, Inc., one of your primary responsibilities is to protect the privacy of our clients. The Agencies commitment to privacy is based on our longstanding values as well as an array of state and federal confidentiality laws and regulations. Among these regulations are the Privacy Rule and Security Rule issued by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Contribute to an engaging, positive work environment.

• Is required to safely travel on agency business, as required by job demands. Maintain accurate mileage documentation and submit in required agency timeframes.  
• Consistently attends mandated agency and department meetings and participates on standing agency committees and community committees as assigned.
• Represents Glove House at state and local forums, developing collaborative relations with other stakeholders in the community and promoting the interests of the agency. 
• Performs other responsibilities as assigned by the School Based Services Program Manager.

Job Qualifications

Education, Licenses and Certifications

All degrees must be from an accredited university.

Associate degree: other education and experience in child welfare required. 

Must have a valid driver’s license and driving record in accordance with agency standards.

Experience

1-3 years’ experience working with children and families or in the education system are required.

Knowledge, Skills and Abilities

Knowledge of

• Community resources, TCI principles, Trauma Informed Care Practices, State and Federal regulations

Abilities to:

• Perform under strong demands in fast-paced, diverse environment
• Handle confidential information appropriately
• Perform at a high level of autonomy
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.  
• Ability to write routine reports and correspondence. Utilizing computer and standard Microsoft Office, learn new computer programming (ie Myevolve, Paycom, et al.)
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  
• Work on multiple tasks, while maintaining a high attention to detail, accuracy, and quality
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  
• Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results
• Demonstrate the behaviors of the Glove House Values
• Interact effectively with individuals/families from diverse backgrounds.
• Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary.
• Assess and apply proper intervention strategies.
• Identify and understand environmental stressors.
• Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.
• Be sensitive to service population’s cultural/socioeconomic characteristics.
• Commit to effectively and efficiently providing high levels of customer satisfaction with positive service delivery results.

Schedule Expectations

The incumbent will work schedule shift of 7:30 am-3:30 PM as well as 8 am – 4:00 pm, travel will be done as needed, to conduct Glove House business-related activities.