Globiva
Quality Analyst at Globiva in Gurugram
ExperiencedOn-siteGurugram300000 INR–419999 INR/yr
Skills
Sales AuditDFMcall quality analystRoot Cause AnalysisQC ToolsBPO ProcessCoachingSLA
Job Description
Monitor call calibration sessions to ensure consistency in agent performance. Job Requirements : . 1-12 years of experience as a Quality Analyst in BPO / Call Centre environment