Reports Operations Manager at GLOBE in Philippines

Reports Operations Manager Location: NCR - WGC Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! You will be responsible for the following: Lead and manage CDA Operational Analytics team Establish team KPIs and ensure they’re met consistently Plan and execute operations activities (UAM, BCP, etc.) as planned Perform infrastructure capacity planning; anticipate issues and implement fixes Ensure successful distribution of reports, data files, etc. via email and sftp, and maintenance of distribution list Manage and monitor reports and automation workflows, and ensure job uptime and optimum performance Create intuitive alerts for issue detection and prevention Monitor reports and automation workflow infrastructure health on a regular basis Perform reports and automation workflow infrastructure capacity planning, and seek approval as required (expansion/reduction of resources, new storage, etc.) Attend urgent reports operations calls during business hours and outside business hours (occasional) Capable of providing requirements, solutions, and updates to resolve known issues in timely manner Ensure proper and documented handover of reports and workflows from development to production environment Act as technical POC and manage reporting and data visualization platform Manage reporting and data visualization platform performance and implement performance optimization, as needed Administer and manage user access and permissions to the reporting and data visualization platform Create and update operations support documentation, and maintain tech and operations support document portal Propose and roll out projects to optimize performance of reports and workflows Ensure data security practices in different pipelines We are looking for the following: Education:Bachelor’s degree in Statistics, Data Science, Computer Science, Mathematics, or a related field. Experience:7+ years of experience in business intelligence/reporting/analytics Core Competencies: Strong analytical and problem-solving skills Expertise on analytics tools (Python / R, SQL, Looker Studio, etc.) Ability to communicate complex analyses clearly to  both technical and non-technical stakeholders. Ability to collaborate with cross-functional teams Experience with cloud platforms (AWS, Azure, GCP) for analytics Ability to lead and mentor a team of operational analysts What We Offer Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package