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Work From Home Customer Relations Specialist at Globe Life · Location…
Job Description
Work From Home Customer Relations Specialist
AO Globe Life | 100% Work From Home | U.S. Applicants | Flexible Schedule | Training Provided
Build Your Career From Home While Helping Working Families
Are you looking for a fully remote customer service opportunity where you can help people, build professional skills, and create opportunities for long-term career advancement?
AO Globe Life is expanding our virtual team and seeking motivated, people-focused professionals for our Remote Customer Service / Client Benefits team.
In this role, you'll connect with individuals and families who have requested information about available benefit programs, answer questions, provide personalized guidance, assist with enrollment, and build long-term client relationships.
For individuals interested in career growth, AO also provides training, mentorship, and opportunities to develop into team leadership and management roles based on performance.
✓ 100% Remote / Work From Home
✓ Entry-Level & Experienced Applicants Welcome
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ Weekly Performance-Based Pay
✓ Flexible Scheduling
✓ Training & One-on-One Mentorship
✓ Leadership & Management Advancement
What You'll Do
🤝 Customer Service & Client Support
As a Remote Customer Service Representative, you'll help provide a professional and positive experience for prospective and existing clients.
Connect with individuals who have requested information about available benefits
Schedule and conduct virtual consultations through Zoom and phone
Listen to client needs and answer questions professionally
Explain available life, accident, and supplemental health insurance options
Help clients understand benefit and coverage choices
Guide eligible clients through applications and enrollment
Assist with policy reviews and beneficiary updates
Provide ongoing customer service and follow-up
Maintain accurate digital client records and documentation
Build long-term relationships through professional, consistent service
📞 Qualified Client Opportunities — No Traditional Cold Calling
Instead of spending your day searching for prospects, you'll connect with individuals who have expressed interest in receiving information about available benefits.
This allows you to focus on:
Connecting → Understanding Needs → Educating → Providing Solutions → Enrollment → Ongoing Service
No traditional cold calling and no requirement to purchase leads.
💰 Weekly Performance-Based Pay
This is a commission-based independent contractor opportunity, rather than a guaranteed hourly or salaried customer-service position.
Compensation opportunities may include:
Weekly commission payments via direct deposit
Performance-based bonuses
Uncapped personal production potential
Renewal and residual income opportunities
Leadership incentives as you advance
Recognition and achievement incentives
Individual earnings vary based on activity, production, performance, and results.
🏠 100% Remote / Work From Home
Build your career without the daily commute.
Client appointments, training, coaching, and team collaboration are conducted virtually.
Your remote environment may include:
Zoom client appointments
Phone consultations
Online training
Digital enrollment systems
Virtual coaching and mentorship
Remote team meetings
⏰ Flexible Scheduling
This opportunity provides flexibility to organize your work schedule while maintaining the consistency necessary to serve clients and achieve your professional goals.
Successful remote representatives are typically organized, self-motivated, dependable, disciplined, and accountable with their time.
📚 No Insurance Experience? Training Is Provided.
Previous insurance experience is not required.
You'll receive training and professional development that may include:
Structured virtual onboarding
State insurance licensing guidance
Product and benefits education
Customer service development
Client communication training
Virtual appointment preparation
Enrollment systems and procedures
One-on-one mentorship
Weekly coaching
Leadership development
Because the position involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensing.
Licensing guidance and support are provided.
📈 Leadership & Career Growth
Interested in more than an entry-level customer service position?
AO provides opportunities for motivated representatives to develop skills in:
Client relationship management
Training and mentorship
Recruiting and onboarding
Coaching
Team development
Performance management
Leadership
Representatives who demonstrate strong performance, consistency, professionalism, and leadership ability may pursue opportunities in:
Customer Service / Benefits Representative → Trainer & Mentor → Team Leader → Management → Senior Leadership
Advancement is based on performance and professional development—not simply tenure.
❤️ Benefits & Professional Support
Qualifying representatives may have access to:
Medical insurance reimbursement opportunities
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Professional coaching and mentorship
Leadership development programs
Union representation where applicable
Virtual business tools and technology
Eligibility and qualification requirements may apply.
Who We're Looking For
You may be a great fit if you have:
Strong communication and active-listening skills
Customer-service or people-focused mindset
Professional and positive demeanor
Strong organization and time-management abilities
Self-motivation and personal accountability
Problem-solving and critical-thinking skills
Ability to work independently from home
Comfort communicating through Zoom and phone
Basic computer and digital-technology skills
Coachability and willingness to learn
Desire for professional and financial growth
Previous experience in customer service, client services, call centers, retail, hospitality, healthcare, administration, banking, education, recruiting, sales, management, or operations can transfer well to this opportunity.
No previous insurance experience is required.
Minimum Requirements
Applicants must:
Be at least 18 years old
Be physically located within the United States
Be legally authorized to work in the United States
Have a reliable computer or laptop with webcam and microphone
Maintain reliable high-speed internet
Have a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License
About AO Globe Life
AO operates within the American Income Division of Globe Life and serves working families, including members of labor unions, credit unions, associations, veterans, and their families.
Our representatives help clients understand supplemental life, accident, and health insurance options while providing professional service throughout the enrollment process and beyond.
Our virtual environment emphasizes service, integrity, mentorship, professional development, accountability, and performance-based career growth.
💻 Virtual Interview Process
Qualified applicants will first receive information explaining the career opportunity, compensation structure, licensing requirements, training program, client process, and advancement opportunities.
Candidates interested in continuing will then have the opportunity to participate in a live virtual interview through Zoom with our hiring team.
Ready to Build Your Remote Career?
If you're looking for a 100% remote customer service opportunity where you can help working families, receive comprehensive training, develop valuable professional skills, and pursue long-term leadership opportunities, we'd like to hear from you.
Apply today with your updated resume to be considered for our Remote Customer Service opportunity with AO Globe Life.
Work From Home. Help Families. Develop Your Skills. Build Your Future. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.