Operations Coordinator (Hybrid) at Globe Life in McKinney, TX

OPERATIONS COORDINATOR (HYBRID) Location: McKinney, TX At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Operations Coordinator? Globe Life is looking for an Operations Coordinator to join the team! In this role, you will be responsible for identifying and solving issues related to leads distribution operations. You will analyze data, optimize processes, coordinate with cross-functional teams, and ensure project goals are met within established timelines. You will also prepare reports and help resolve issues that arise throughout the Enterprise Leads project lifecycle. This is a hybrid position located in McKinney, TX (WFH Monday & Friday, In Office Tuesday–Thursday). WHAT YOU WILL DO: • Identify gaps in data that prevent effective lead distribution • Support the creation of lead campaigns and maintain accurate, up-to-date records of all lead generation activities in the system • Investigate and resolve data discrepancies during daily processing • Recommend and implement process improvements to enhance leads distribution performance and accuracy • Collaborate with cross-functional teams to ensure alignment and smooth project execution • Communicate project progress, updates, and results to stakeholders and leadership on a regular basis • Document and maintain standard operating procedures for all lead management processes • Respond to a variety of planned and ad hoc requests in a timely and professional manner • Perform other duties as assigned WHAT YOU CAN BRING: • Bachelor's degree required • Minimum 2–3 years of related work experience preferred • Intermediate to advanced proficiency in Microsoft Excel, SQL, and data visualization tools such as Tableau • Strong analytical skills with keen attention to detail • Excellent organizational and problem-solving skills with the ability to adapt to changing circumstances • Strong collaboration and communication skills — able to present findings clearly to both technical and non-technical stakeholders • Ability to manage multiple tasks effectively in a fast-paced environment • Proficiency with utilized software and systems, with the ability to learn new tools quickly • Reliable and predictable attendance during your assigned shift • Experience using a lead routing tool is a plus Applicable To All Employees of Globe Life Family of Companies: • Reliable and predictable attendance of your assigned shift. • Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: • Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.