Incident Management Lead at GLOBE in Philippines

Incident Management Lead Location: NCR - WCC Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! The Incident Management Lead is responsible for overseeing operational and technology risk incidents across the organization. The role ensures that incidents are properly investigated, root causes are identified, and action plans are implemented to strengthen controls and reduce business risks. This role also works closely with different stakeholders and provides incident reports and updates to senior management. You will be responsible for the following: Review and validate operational and technology risk incidents reported by different business units Facilitate root cause analysis and coordinate investigations with relevant stakeholders Support incident investigations, including participation in briefing sessions and war rooms when needed Work closely with business units in resolving incidents and improving the overall risk and control environment Monitor action plans and ensure timely implementation of corrective measures Assist in monitoring issues, key risks, and action items across teams Prepare incident reports and presentations for senior management and board committees Support the review and enhancement of incident management policies and standards Escalate key risks and potential non-compliance issues when necessary Provide regular updates and reports to the Risk Division Head We are looking for: Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses At least 2 years of relevant experience in risk, incident management, controls, or data-related functions within the financial services or fintech industry Strong problem-solving and analytical skills Good understanding of risk management, internal controls, and process management Excellent communication and stakeholder management skills Detail-oriented and highly organized Able to work independently and manage tasks under pressure High level of integrity, accountability, and ownership Willingness to learn and collaborate with cross-functional teams What We Offer Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package